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Posts Tagged ‘uPVC Windows’

Happy New Year ???

Monday, January 11th, 2010

I’ll supply a write up about Cycle India when I get a minute, but I just wanted to touch base with everyone about the weather.

I’ve come back to a window factory running at half capacity. We’d normally expect a slow start in the first week or two, but the severe weather conditions have seriously affected fitting.

I’ve spoken with a number of our installers, and they were all badly affected last week with the weather. Conservatory bases were virtually impossible to build with the ground frozen, and that is assuming the builders could get to site. Window installations seem to have been tricky also, with customers being quite rightly concerned about windows being pulled out in such inclement weather. One of our dealers suggested they are installing downstairs windows and doors this week, but can’t do upstairs windows as it’s too dangerous putting ladders up.

It has also been tricky getting to site to measure new work, or even quote new work. I suspect that installation departments throughout the UK are currently battling away trying to reschedule jobs, and keep customers happy.

I suspect that this bad weather could well be the final nail in the coffin for some companies in our industry, who may well have just clung on after Christmas, but not being able to fit has seriously affected cash flow at the hardest time of the year.

I certainly cannot remember a cold period like this in my life time, and have certainly never witnessed such delays to installation schedules.

The good news is that new leads seem to be very brisk as you would expect. And, I feel that this cold snap could just be a blessing in disguise as in the Spring consumers may reflect on the winter period, and consider upgrading to more energy efficient windows.

How has your company been affected by the weather?

How was your 2009?

Monday, December 21st, 2009

There’s no doubt that 2009 has been another tough year for those involved in the uPVC window, door and conservatory market. There’s been various reports suggesting the market has contracted by around one third over the last couple of years, with the conservatory market being particularly badly affected. I believe that the industry has effectively been in recession for six years, and even a major depression over the last couple of years.

Not surprisingly companies have found trading conditions particularly tough, with many ceasing trading, and many cutting back on staff. You just need to look at the decline of Glassex as proof of the decline of an industry.

So, how was your 2009? What do you expect for the year ahead? In fact, what do you expect for the next decade?

These are my thoughts:

Well, I think 2009 has been my best ever year in business.

As the recession started to take hold in the early Autumn of 2008, we took a number of difficult decisions at West Yorkshire Windows and Conservatory Outlet. The main decision we took was that we realised we were no good at making sealed units and couldn’t see a profitable future for our glass division – so we shut it down. We made a few cutbacks with staff in other areas (some of the decisions we took were very tough) and we looked at our whole overhead structure in detail. I suppose you could call it a ‘restructuring’ and with hindsight it was what was needed.

We began 2009 far leaner and more efficient than previous years and as a result we have traded very profitably at both companies, despite the recession. West Yorkshire Windows has achieved a 20% increase in sales on the year before with a good split of windows, doors and conservatory business. The sales team have been particularly strong this year with a conversion success rate of 57% of all appointments sat. This was achieved mainly through better conversion rates of windows and doors than previous years.

Conservatory Outlet has also seen consistent growth of around 20%, which has mainly been achieved from existing dealers growing their businesses, rather than taking on new dealers. I’m particularly pleased by the fact that a couple of companies that joined our network at the back end of last year, have had 50% and 80% growth respectively themselves. Every one of my top 8 dealers achieved growth in 2009.

I didn’t really mention it on this blog, but Andrew and I separated the two businesses during this year. I now own entirely Conservatory Outlet Ltd and Andrew is fully in charge of West Yorkshire Windows. We’ve worked together successfully for 16 years now, and are looking forward to continuing to do so in the future. But we feel by focussing on our own businesses 100%, we will make both businesses more successful, and the early signs are that we took the right decision. Despite spending most of my business life on the domestic side, I find that I’m far more comfortable dealing with trade customers, rather than retail customers. To be honest, they’re far more reaonable on the whole.

I’m pleased with the way this blog has performed this year also. There’s been a number of times I’ve questioned whether I should keep writing all this stuff, culminating with my cry for help with this post. I’m now fully committed to keep going with the website, and as you can see from the viewing figures, people clearly keep coming back.

rcg2009

At the time of writing there are 363 people who have chosen to receive my regular spam emails in their inboxes.

I hope to develop RCG over the next twelve months and try to improve on the quality and relevance of the content.

This year has also been interesting as a result of my involvement with the GlassTalk event. During the year I’ve met and become friends with two of this industry’s real gentlemen – Paul Godwin and Jon Twigge. Along with my brother Andrew, we’re an unlikely quartet, but we seem to have pulled off a unique industry networking event on two occassions, and more events are planned. Watch this space.

I’ve also enjoyed my time working with the charity Heal. I ventured to India for two weeks in the summer with some other volunteers to see the good work, and help plan for Cycle India.

As the Head of Fundraising I’ve been keeping my eye on the Heal website, and the decision to get Motionlab to rebuild the site has paid off with far more people coming forward to sponsor children and support the charity in various ways. Many thanks to Steve Ormand for working on the Heal website free of charge all year – it’s been a real help! I’m looking forward to going back to India on New Years Day to take part in Cycle India. Many thanks to all the people who have sponsored me for the bike ride on my Just Giving page. More donations are very welcome!

I’m frustrated that I don’t spend more of my time working on Heal projects and hope that over the coming years I can get even more involved as its such a worthy cause.

So what about 2010?

Once I’ve got Cycle India out of the way, then I’ll be able to put my full attention back into business.

The factory has been pretty much at full capacity this year, but over the last couple of months we’ve invested in new machinery, including an extra Rapid cutting and prepping centre. We’ve now got the luxury of a bit more room for growth, so I’m hoping to grow in 2010 at a similar rate to 2009. We’ve been averaging around 800-850 frames per week this year, and I’d like to think we can be doing more like 1000 frames per week during next year.

Over the last couple of weeks we’ve started manufacturing composite doors. This has been a market I’ve pretty much ignored until now, with all my dealers buying composite doors from other suppliers. The intension is to get natural growth from existing customers with this value added product.

I’ve been a bit quiet in the trade press since September 2008, but you’re likely to see a lot more of Conservatory Outlet in 2010 with a series of press releases planned, showing the progress of Conservatory Outlet and its dealers.

We’re hoping to take on two or three good Conservatory Outlet dealers in areas we don’t currently have coverage. It’s not easy identifying the right calibre of installation company as we have reasonably strict criteria. A dealer has to have a nice showroom, be well established, financially sound, work to high standards, and purchase a good amount of frames. And I’m looking for commitment from a dealer as we invest thousands in a new website for them, point of sale literature, and more importantly lots of time. It will also be a challenge as the Conservatory Outlet brand is strong in the North of England and Wales, but we’re less well known in our target areas in the South and the Midlands.

I genuinely believe that no other trade fabricator does as much for their installers as Conservatory Outlet.

We’ve had a good year for generating leads from the internet and TV advertising, so the focus will be on developing these advertising mediums further. We’ll be targeting 20,000 internet leads in 2010 with these leads distributed throughout the network. The concept is simple: if the dealers have plenty of sales leads then our factory will be busy.

Christmas

I may have given the impression that I’m not too keen on Christmas. Well, I do feel that we over hype the occasion and it is simply very bad for business. However, I do feel ready for a break and am looking forward to spending time with my family, and away from work. And then there’s Cycle India rapidly approaching, so I’ll be off work for 18 days.

I intend this to be the last post of this year (although, I reserve the right to add more posts if I get bored over the festive period). By the way, Dave Bingham from Conservatoryland has kindly agreed to run my website while I’m in India. As always, I’m keen to hear from anyone interested in supplying guest posts in the New Year.

I’m keen that this blog is not just about me. It has regularly been suggested that it is not what I write that is interesting, but it is the banter between readers that makes this site worth coming back to. Please do not be frightened to share your views in 2010.

Finally, I would like to wish you the very best Christmas, and a happy New Year, and I’ll see you in the next decade.

10 Reasons to be optimistic about the future

Sunday, November 8th, 2009

I thought I’d put in words why I feel we’re in a unique position right now which is unlike any other time I’ve experienced running a uPVC window and conservatory company.

We’re at a turning point where I believe that well positioned, financially sound, forward thinking companies in our industry are in a great position to strengthen their position, grow sales and make profits in the coming years. I’m focussing my thoughts on installation companies and fabricators in the residential uPVC sector, although my thinking can also apply to associated companies.

1. Downturn levelling out for uPVC industry

Over the last two years the market for uPVC windows, doors and conservatories has contracted dramatically. In fact, since 2003/2004 our industry has been in continual decline.

The latest research suggests that this downward trend will continue in 2010, but at a far slower rate, levelling off in 2011 and maybe even growth returning in 2012. For any company that has maintained sales, or even grown their sales, during a time when the market has been shrinking so dramatically, will find a levelling off period feel like a real growth spurt. Imagine your company has grown sales over the last two years at 5% per year, when the market as a whole has declined 20% each year. If the market stabilises, then such a company would find 25% growth reasonably easy by comparison.

2. End of Recession

The UK has been in recession for 6 consecutive quarters. The Bank of England has recently pumped a further £25bn into the economy to help bring us out of recession. France and Germany exited recession in the second quarter, and the US came out of recession in the third quarter. It was a surprise that the UK did not return to growth in the third quarter, so it seems likely that the UK will follow the other major economies in Q4.

recession graph uk

I appreciate that it may seem tough right now, but with the media now talking about recovery, rather than talking about recession (or even depression) then I feel that gradually confidence will return. People buy our products when they feel confident about the future, particularly conservatories. As people start to feel more confident about the economy and their own position in it, then they are more likely to choose to purchase big ticket items.

3. Housing market picking up

The latest surveys from the Halifax and the Nationwide suggest that house prices have virtually recovered to the rates they were at 12 months ago.

house prices graph uk

I appreciate many experts are talking about houses prices going back down, but with fewer houses being built over the last few years, and the population increasing, there’s still an undersupply of housing.

I believe that we’ve seen the end of house price declines, and although we may not see growth like we have in the past, we will see growth nevertheless. Our industry relies on the movements in the housing market. As people move home, they either make improvements to increase their chances of a sale, or they make improvements to their new home after they’ve purchased.

The Home Information Packs will have improved demand for energy efficient windows and doors, and as more houses are bought and sold, then demand for windows and doors will increase.

Also, as house prices increase, then conservatories become a more sensible investment. As house prices are falling, then consumers could look unfavourably upon making investments in further extensions to their home. But, as house prices increase then people will feel more confident that a conservatory is a more sensible investment.

4. Mortgages / Interest Rates

People on variable rate mortgages have never had it so good. Even though you could argue that the banks are taking advantage of the low interest rates, and not passing the rates on to mortgages, I still feel that mortgage rates are at very low levels compared to recent history.

If the banks free up more capital, and relax their lending policy and if the interest rates stay at 0.5% for a sustained period then more mortgages will be granted. This will have a positive effect on house prices, and encourage people to remortgage to fund home improvements.

5. Lots of weaker competitors have disappeared

Although the number of fabricators and installers ceasing to trade so far in this recession has been lower than many people thought, I have certainly seen a number of my competitors go bust.

I have noticed that mostly the less professional, low price retailers have struggled and disappeared. Sure, many of these companies have phoenixed but often in a smaller way which will have less impact on the more professional survivors.

Now is a time to take market share!

6. Global warming / Climate Change

Whether you believe global warming and climate change is happening, I hate to say that this potential catastrophe is a short term opportunity for window companies.

polarbear

Some installers are taking this opportunity by the horns and successfully promoting energy efficient windows in a big way. With carbon emissions high on the global agenda and the current high cost of fuel, we are all looking for ways to make our homes more energy efficient. The more the industry gets together and pushes the energy saving message and lower fuel bills, then the more windows we will all sell.

7. Government Intervention

If the world is to fully tackle climate change, then Government intervention has to happen at some point.

In November 2008, the Government passed the Climate Change Act which set a legally binding target for the United Kingdom to reduce greenhouse gas, emissions by 80% compared to 1990 levels by 2050, with an interim target of 26% by 2020 (which has subsequently been increased to 34%).

Transport consistently grabs the headlines on climate change emissions but buildings pour out about half of the UK’s CO2 – 30% from homes, 20% from commercial buildings.

It is generally recognised that if you live in a single glazed house and install Energy Efficient Windows you could reduce the energy you use by 0.30 tonnes (or 18%) per year. The Government cannot just assume consumers will take the decision to install the latest in energy rated windows, or loft insulation, or any other energy saving product.

Government intervention has to happen at some point, whether through reduced VAT, a window scrappage scheme, grants or creating legal requirements for upgrading our homes, and when this happens our industry will be well positioned to benefit.

8. Timber Too Expensive

We can argue all day long about the environmental credentials of both PVC-U and timber windows. There are strong opinions from both sides.

But, one thing cannot be argued about. Good quality timber windows are out of the financial reach of the vast majority of homeowners. Whereas good quality uPVC windows are very affordable. This isn’t going to change, and with more foil options, better hardware, and more energy efficient uPVC options available, I believe that uPVC is ready to fight back!

saveatreebuyupvc

Save a tree, buy uPVC!

9. Replacing the Replacements

It doesn’t take a genius to point out that most houses now have uPVC windows these days – just drive down most housing estates in the UK and it’s perfectly clear.

The challenge now is to ‘replace the replacements’ and I believe this emerging market is gathering pace. Conservatory Outlet now sends all post consumer replacement uPVC windows off for recycling, and the numbers of frames we’re getting back from dealers is amazing (100-200 frames per week). Lister trade Frames recently pointed out that consumers are replacing relatively recent uPVC installations, so they can benefit from better designs and more energy efficient windows.

listertradeframesrecycling

Let’s face it, many of the uPVC windows and doors installed in the 1980’s and 1990’s was badly sold. As installation companies start replacing more uPVC windows, then the natural spirit of ‘Keeping Up With The Jones’ will gather pace.

10. Still a very big market!

Finally, I just want to point out that despite the fact that the double glazing and conservatory market has shrunk dramatically, it’s still a very, very big industry.

There’s loads of profitable work out there to be had.

You just need to know how to find it!

Latest Google trends for conservatories and double glazing

Sunday, October 25th, 2009

I like to keep my eye on the ‘Google trends’ application to see the search volume for a number of key search terms. ‘Conservatories’ and ‘Double Glazing’ are the real biggies for companies trying to generate traffic for their websites.

What has been clear in the industry, and is highlighted using this application, is that 2003/2004 was the peak for our industry and it’s been downhill ever since. When you consider that overall search traffic in the UK has increased over the years, the following graph showing the search traffic trend for conservatories, double glazing and uPVC windows has not been positive.

googletrends1

Although, I do not invest in market reports, I assume the data supplied by Palmer Market Research and D&G Consulting will show a similar trend for sales volumes and the effect it has had on our industry.

The biggest decline seems to have been for people searching for ‘conservatories‘, as the following screenshot shows:

conservatoriestrends

When you look at the past 12 months, though, the signs are a bit more positive I feel. Hopefully, things are bottoming out. There’s bound to be the usual dip in interest over the next 2 months as potential customers stop thinking about the products we sell, and start thinking about Christmas. (God – I hate Christmas!)

It is clear to me from these results that stability has returned:

trends2

I think it is too much to expect any growth in interest next year, but stability would be nice as the industry consolidates from the aftermath of a recession and saturation in the conservatory, window and door market.

Leafblower video

Monday, September 21st, 2009

Jon Twigge of Roofwright software sent me this video link:

I’m wondering whether our windows would stand up to the leafblower test?

Wood is good (especially in furniture and floors)

Wednesday, August 26th, 2009

Hello Matthew,

Just wanted to comment on your ’10 reasons to choose uPVC’ piece. Great photos! And ones every installer should have to hand when they sell to homeowners. People forget, photos like these were not uncommon in the 1980’s. The country’s housing stock was a disaster. Unless homeowners spent a lot of their free time (often when on their holidays) repairing and painting their timber windows and doors, or they paid a decorator to do it, then their windows and doors would get into this state. Yes, these are extreme examples, but remember when new build timber windows would start to rot within three years? You could push your finger through the paint and into the wood! And if you left it any longer than 3 years, then more often than not you would have a major and expensive job on your hands.

That’s why homeowners welcomed uPVC with open arms. They loved uPVC because their windows and doors needed very little maintenance. They could then do what they want with their spare time, rather than have to worry about sorting out their rotten timber windows.

Maybe the anti-PVC propaganda in the national press is written by people who weren’t around in the 1980’s to experience those draughty, rotten, rattling timber windows and doors and never saw what happened when the wind, rain and snow gets at timber?

Wood is good, I love it, it’s beautiful in furniture and floors, but unless you have the time, the inclination and the money, it’s asking for trouble to buy wooden windows and doors. Installers, who show these photographs to homeowners who are too young to know or whose memories have failed, will be doing them a favour. uPVC maintained value in our homes and gave us back our much valued spare time. That’s good value at any price!

Kind regards.

Martin Randall
Chairman, Crystal Direct
http://www.fightingbackwithfacts.com/

10 reasons to choose uPVC (and not buy timber)

Sunday, August 23rd, 2009

While spending a rain drenched week in the Lake District last week, I couldn’t help sneeking the odd nervous glance at this site to see what was happening. It could have all gone Pete Tong, but I think the guys did me proud.

Thanks Dean Hunt, Barry Dunlop and Renegade PR Guy for keeping things ticking along. I had specifically requested that Dean should net be involved with the website in my absence – mainly because he’s far funnier and creative than I am. Who else would have thought of putting a popcorn-eating hamster balancing upside down on a piano, onto a website about conservatories and double glazing??

Renegade PR Guy’s post did get me thinking about whether uPVC windows and doors were a suitable choice for the Lake District – England’s largest National Park. I’m confident that Chris Wood from English Heritage will have his views on the subject, but I couldn’t help snapping away at some of the buildings in the area.

And, I came up with 10 reasons why I feel wood windows and doors are not always the best option, and uPVC should be considered a valid alternative, assuming they are of a good quality and sympathetically designed.

Reason 1

wood1

Reason 2

wood2

(more…)

Anybody interested in fitting some windows in France?

Tuesday, July 7th, 2009

I received an email earlier today from a guy wanting some double glazing fitting in France.

He sent the following picture of the front of his house which needs new uPVC windows and a couple of doors:

france

It’s not really the sort of job Conservatory Outlet is interested in, but if any of my RCG readers is keen to put in a price, then please leave your quote below, and I will forward on to M. Jean-Louis-Chretien La Pisceteque.

GGF responds to BBC online feature

Wednesday, June 24th, 2009

ggf

Ian Chisholm from the GGF’s response to the BBC article ‘A plague of Plastic Windows’:

English Heritage carries out some wonderful work in protecting our historical built environment. But now and again the organisation’s rather extremist, sweeping diktats expose a very narrow point of view.

The Glass and Glazing Federation represents the whole of the UK glass and glazing industry and has no preference for any particular Fenestration material. Our stance is that what must be central in choosing new windows for any installation is that the design is appropriate to the specific property into which it is being installed, as well as adjacent properties and the surrounding area. With that established, there are some fine windows produced in PVC-U, just as there are poor windows manufactured using timber. To sweep aside any material without considering all of the options is inappropriate.

We cannot believe that having timber windows that look tatty, are poorly maintained and offer inadequate protection against the elements (and which are therefore inevitably energy inefficient), rather than well designed frames in PVC-U, performing to the highest standards of energy efficiency and comfort, makes any sense.

Whatever choice one makes, choose well designed and manufactured windows, in appropriate style for the property being installed as well as the surrounding area, in finishes that are again appropriate (for example, choose a cream coloured PVC-U window, rather than high white); and of course, from a reputable manufacturer and installer such as a GGF member.

Ian Chisholm
Glass and Glazing Federation

A plague of plastic windows?

Tuesday, June 23rd, 2009

I’ve always been a fan of the BBC news website, but today I spotted an article in the most shared section which concerns me:

plague

You can read the article here:

http://news.bbc.co.uk/1/hi/magazine/8114881.stm

The fact is that if I drove around the streets of Wakefield, I’m pretty sure I could take a few pictures of poor quality timber windows.

The article is so badly biassed it’s untrue. Apparently, our industry has been ’sneeringly’ referring to plastic windows by the term ‘uPVC’. There’s little mention of how great uPVC sash windows look, and I’m sure Alan Burgess would have a different take on the debate.

There is a comments section at the bottom of the page (which now seems closed), and it was nice to see John Cowie balancing up the debate with others supporting the benefits of uPVC.

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