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Posts Tagged ‘Double Glazing’

Is DGCOS stirring up the cowboy image again with its publicity?

Wednesday, July 14th, 2010

In many ways Tony Pickup and his Double Glazing and Conservatory Ombudsman Scheme – DGCOS – must be complimented on their activities. The scheme does indeed appear to offer benefits, although at costs that are deterring many would be members at a time when, frankly, cutting overheads is higher on the list of priorities for most installers, rather than having to decide upon something that most have not needed in the past. The company’s marketing has been quite superb.

And that is probably the point….

The double glazing industry has, justifiably, been labelled in the past for having more than its fair share of cowboys. It was an industry that was buoyant, with homeowners queuing to spend money on their beloved homes as Thatcher created the culture that made home ownership the only way to put a roof over your head and retain any sort of dignity. Big bucks, easy pickings and low set up costs will always attract more than the fair share of dodgy dealers.

Those days are largely past however, with the cowboys having largely ridden off into the sunset in search of easier pickings. Double glazing is a mature market, every sale is hard fought for and aggressively contested by price slashing competitors, all of which has acted as a sort of cowboy filter. I seriously believe that the vast majority of companies serving the replacement window market are hard-working, reasonably honest individuals and companies that are set on doing a good job for their customers. A poor local reputation is, after all, a suicide note.

Interestingly, once the butt of sitcom humour and deservedly the standard for dodgy salesmen jokes, it is becoming increasingly rare to hear any sort of jibe pointed at double glazing salesmen. The stories that once littered the pages of the tabloid press – ‘Our double glazing sales ordeal’ – are seldom if ever seen. It isn’t that it isn’t news anymore; it simply doesn’t happen very often.

I therefore have to ask why, therefore, there has been such a renewed interest in the glazing industry and its cowboy operators. The recent Which? report which I mentioned here was an unusual and unwelcome throwback to a bygone era, which highlighted the sales tactics of the four nationals, although the implication is that the industry as a whole operates this way. The message has found it’s way onto various websites since.  There is, I suggest, a single common denominator behind all of this renewed fervour: DGCOS and its hyperactive publicity machine.

I have to ask the question: Was DGCOS instrumental in instigating the Which? report in some way? And without DGCOS and its repeated damning of the industry that it professes to champion, would there be any discussion about cowboy double glazing operators? I think not.

Quite simply, my own assessment is that had it been around in the halcyon days of the ‘Eighties then a great fortune would have been made by Mr Pickup, pretty much overnight. These days however, I believe he will struggle to hit the reported magic 1800 members mark.

DGCOS is quite simply, too much, too late.

Queen to install double glazing at Buckingham Palace

Saturday, July 10th, 2010

According to the Energy Saving Trust website, Her Majesty is planning upgrading her 775 room central London residence with double glazing.

I’ve had a look at pictures of Buckingham Palace, and I feel Synseal uPVC vertical sliding sash windows will be ideal for this energy efficient home improvement:

So, I’m intending giving the Queen a ring next week to see if I can fix up an appointment to give her a free ‘no obligation’ quotation.  I would be willing to do a special deal if she’s happy for us to leave a sandwich board in the front drive for 6 months.

Will the cold spell increase energy efficiency?

Saturday, January 23rd, 2010

If the recent cold period doesn’t jolt homeowners into necessary energy efficiency measures, nothing will, according to experts.

RICS which has a Royal Charter that obliges it to act in the public interest, says there are thousands of homes in the UK without sufficient measures in place to ensure energy efficiency, leaving them exposed to freezing conditions.

The organisation, whose members include energy assessors and building control officers, says that these homes will have experienced a significant increase in their energy bills as a result of the cold weather.

Personally, I can’t wait for all those gas bills to start landing on door mats!!

Obviously, the easiest solution for homeowners will be cheaper solutions such as loft insulation, although I do feel that demand for double glazing will improve. I’ve shown Google Trends graphs before, as I do feel they give an indication of demand in the UK, and it certainly looks to me like more people are looking for both loft insulation and double glazing this January, compared to last January.

loft insulation double glazing

Maybe, just maybe, it’s going to a good year for the window industry. I have a different point of view for conservatories, but I’ll develop my thoughts there in a different post.

Big increase in double glazing enquiries

Monday, January 11th, 2010

In my last post I touched on the subject of whether the current cold snap could actually be a blessing in disguise.

Well, I checked the latest Google Trends graph for the UK for the terms ‘conservatories’ and ‘double glazing’ and it confirms that interest from consumers has picked after the unnatural and, in my opinion, unnecessary effect of Christmas. What is most interesting is the dramatic upturn in interest for double glazing as the following graph from January 1st 2009 to January 10th 2010 shows:

double glazing graph 2010

When studying the analytics for the Conservatory Outlet website you can see the recent upturn in visitors and also the reduction in enquiries created by the ‘Christmas effect’ which I have outlined with the red arrow:

enquiries2009

So, my point is that although the bad weather is tricky for installers at the moment, the long term effect for the industry could be very positive if the interest in reducing heat loss from buildings continues.

Here’s just a few of the comments I found on Twitter over the last couple of days:

it’s alllll about the white album for me.u’re gonna laugh about the ’snow’,but it’s pretty effin cold,esp minus double-glazing.

Ohmygod it’s freezing in my house please can someone come and install central heating and double glazing please please pretty please.

I’ve reached the point were I can’t feel my toes anymore, its so cold. Lack of double glazing in the office does not help :-(

I have no central heating anfd my double glazing is shit. we have holes in the frames :( and internal door instead of external

Ok, my landlords house is bloody freezing. You don’t miss cavitiy wall and thick argon filled double glazing until it’s gone :(

never ever ever renting somewhere without double glazing agian

May give in and turn heating on, but this house has completely converted me to double glazing. Warm and cosy all the time

yep!!!so cold!!!! Days like this I’m thankful for double glazing!

I live in the coldest flat ever without central heating or double glazing! Stupid!!

Phew! Double glazing and doors all installed yesterday. Feeling warmer already!

productive day :) found a flat and put the holding deposit down on it! \o/ moving in hopefully start of feb! nice place + double glazing :)

Sweltering in the sun (indoors behind double glazing).

I’m also feeling a bit warmer and a bit guiltier. Wishing my flat had double glazing instead of pretty antique windows!

The perils of not having double glazing are that the windows freeze on the inside in this weather. Stupidly cold

I woke up to ice on the inside of my windows! Fck that! I need double glazing this isn’t cool! (Actually its not cool it’s fucking freezing)

COLD! Am sitting in my bedroom shaking! Lord, my bedroom at York is gonna be unbearable, it has no double glazing!

Looks to me like it’s going to be a good year. In the meantime, I’ll be watching the weather forecast for some seriously cold weather over the next month. Bring it on!

Installing new window heaters!

Thursday, December 3rd, 2009

Guest post by Kevin Ahern

I was a bit tongue in cheek when I asked Matthew to host the poll to assess peoples’ perception of the window energy rating scheme, and although the voting numbers were never going to be argued as definitive, it could possibly be a good snapshot of the way some of the industry folk are feeling.

Currently (at 32 votes total) the most interesting response shows that 34% answered that they did not believe that an A rated window was a net heater of a house.

A Rated Windows

That surely is quite a remarkable figure that shows a lack of faith in the flagship energy appraisal system from the BFRC.

I would expect to see a good response from the believers in the domestic double glazing industry as the rating scheme is after all, sales based and (I’ve heard it said) salesmen are the easiest to sell to, because they believe in the sales methods! But only half of the responses are believers of the window energy rating claims.

I am a pleasantly surprised by the lack of votes for the third category, being cynical of the way a lot of the industry works I expected a few more votes in the ‘extra margin’ box.

So come on, put your clicks where it counts, maybe my cynicism prevented a genuine ‘I haven’t got a clue’ option, but put your thinking caps on and work it out, or just put click for your gut feeling, you never know it might be right!

If you want to, you can use this blog to say which way you voted, and why, or even say if you would have been a genuine undecided.

Remember, your vote counts!

Kevin Ahern

10 Reasons to be optimistic about the future

Sunday, November 8th, 2009

I thought I’d put in words why I feel we’re in a unique position right now which is unlike any other time I’ve experienced running a uPVC window and conservatory company.

We’re at a turning point where I believe that well positioned, financially sound, forward thinking companies in our industry are in a great position to strengthen their position, grow sales and make profits in the coming years. I’m focussing my thoughts on installation companies and fabricators in the residential uPVC sector, although my thinking can also apply to associated companies.

1. Downturn levelling out for uPVC industry

Over the last two years the market for uPVC windows, doors and conservatories has contracted dramatically. In fact, since 2003/2004 our industry has been in continual decline.

The latest research suggests that this downward trend will continue in 2010, but at a far slower rate, levelling off in 2011 and maybe even growth returning in 2012. For any company that has maintained sales, or even grown their sales, during a time when the market has been shrinking so dramatically, will find a levelling off period feel like a real growth spurt. Imagine your company has grown sales over the last two years at 5% per year, when the market as a whole has declined 20% each year. If the market stabilises, then such a company would find 25% growth reasonably easy by comparison.

2. End of Recession

The UK has been in recession for 6 consecutive quarters. The Bank of England has recently pumped a further £25bn into the economy to help bring us out of recession. France and Germany exited recession in the second quarter, and the US came out of recession in the third quarter. It was a surprise that the UK did not return to growth in the third quarter, so it seems likely that the UK will follow the other major economies in Q4.

recession graph uk

I appreciate that it may seem tough right now, but with the media now talking about recovery, rather than talking about recession (or even depression) then I feel that gradually confidence will return. People buy our products when they feel confident about the future, particularly conservatories. As people start to feel more confident about the economy and their own position in it, then they are more likely to choose to purchase big ticket items.

3. Housing market picking up

The latest surveys from the Halifax and the Nationwide suggest that house prices have virtually recovered to the rates they were at 12 months ago.

house prices graph uk

I appreciate many experts are talking about houses prices going back down, but with fewer houses being built over the last few years, and the population increasing, there’s still an undersupply of housing.

I believe that we’ve seen the end of house price declines, and although we may not see growth like we have in the past, we will see growth nevertheless. Our industry relies on the movements in the housing market. As people move home, they either make improvements to increase their chances of a sale, or they make improvements to their new home after they’ve purchased.

The Home Information Packs will have improved demand for energy efficient windows and doors, and as more houses are bought and sold, then demand for windows and doors will increase.

Also, as house prices increase, then conservatories become a more sensible investment. As house prices are falling, then consumers could look unfavourably upon making investments in further extensions to their home. But, as house prices increase then people will feel more confident that a conservatory is a more sensible investment.

4. Mortgages / Interest Rates

People on variable rate mortgages have never had it so good. Even though you could argue that the banks are taking advantage of the low interest rates, and not passing the rates on to mortgages, I still feel that mortgage rates are at very low levels compared to recent history.

If the banks free up more capital, and relax their lending policy and if the interest rates stay at 0.5% for a sustained period then more mortgages will be granted. This will have a positive effect on house prices, and encourage people to remortgage to fund home improvements.

5. Lots of weaker competitors have disappeared

Although the number of fabricators and installers ceasing to trade so far in this recession has been lower than many people thought, I have certainly seen a number of my competitors go bust.

I have noticed that mostly the less professional, low price retailers have struggled and disappeared. Sure, many of these companies have phoenixed but often in a smaller way which will have less impact on the more professional survivors.

Now is a time to take market share!

6. Global warming / Climate Change

Whether you believe global warming and climate change is happening, I hate to say that this potential catastrophe is a short term opportunity for window companies.

polarbear

Some installers are taking this opportunity by the horns and successfully promoting energy efficient windows in a big way. With carbon emissions high on the global agenda and the current high cost of fuel, we are all looking for ways to make our homes more energy efficient. The more the industry gets together and pushes the energy saving message and lower fuel bills, then the more windows we will all sell.

7. Government Intervention

If the world is to fully tackle climate change, then Government intervention has to happen at some point.

In November 2008, the Government passed the Climate Change Act which set a legally binding target for the United Kingdom to reduce greenhouse gas, emissions by 80% compared to 1990 levels by 2050, with an interim target of 26% by 2020 (which has subsequently been increased to 34%).

Transport consistently grabs the headlines on climate change emissions but buildings pour out about half of the UK’s CO2 – 30% from homes, 20% from commercial buildings.

It is generally recognised that if you live in a single glazed house and install Energy Efficient Windows you could reduce the energy you use by 0.30 tonnes (or 18%) per year. The Government cannot just assume consumers will take the decision to install the latest in energy rated windows, or loft insulation, or any other energy saving product.

Government intervention has to happen at some point, whether through reduced VAT, a window scrappage scheme, grants or creating legal requirements for upgrading our homes, and when this happens our industry will be well positioned to benefit.

8. Timber Too Expensive

We can argue all day long about the environmental credentials of both PVC-U and timber windows. There are strong opinions from both sides.

But, one thing cannot be argued about. Good quality timber windows are out of the financial reach of the vast majority of homeowners. Whereas good quality uPVC windows are very affordable. This isn’t going to change, and with more foil options, better hardware, and more energy efficient uPVC options available, I believe that uPVC is ready to fight back!

saveatreebuyupvc

Save a tree, buy uPVC!

9. Replacing the Replacements

It doesn’t take a genius to point out that most houses now have uPVC windows these days – just drive down most housing estates in the UK and it’s perfectly clear.

The challenge now is to ‘replace the replacements’ and I believe this emerging market is gathering pace. Conservatory Outlet now sends all post consumer replacement uPVC windows off for recycling, and the numbers of frames we’re getting back from dealers is amazing (100-200 frames per week). Lister trade Frames recently pointed out that consumers are replacing relatively recent uPVC installations, so they can benefit from better designs and more energy efficient windows.

listertradeframesrecycling

Let’s face it, many of the uPVC windows and doors installed in the 1980’s and 1990’s was badly sold. As installation companies start replacing more uPVC windows, then the natural spirit of ‘Keeping Up With The Jones’ will gather pace.

10. Still a very big market!

Finally, I just want to point out that despite the fact that the double glazing and conservatory market has shrunk dramatically, it’s still a very, very big industry.

There’s loads of profitable work out there to be had.

You just need to know how to find it!

Latest Google trends for conservatories and double glazing

Sunday, October 25th, 2009

I like to keep my eye on the ‘Google trends’ application to see the search volume for a number of key search terms. ‘Conservatories’ and ‘Double Glazing’ are the real biggies for companies trying to generate traffic for their websites.

What has been clear in the industry, and is highlighted using this application, is that 2003/2004 was the peak for our industry and it’s been downhill ever since. When you consider that overall search traffic in the UK has increased over the years, the following graph showing the search traffic trend for conservatories, double glazing and uPVC windows has not been positive.

googletrends1

Although, I do not invest in market reports, I assume the data supplied by Palmer Market Research and D&G Consulting will show a similar trend for sales volumes and the effect it has had on our industry.

The biggest decline seems to have been for people searching for ‘conservatories‘, as the following screenshot shows:

conservatoriestrends

When you look at the past 12 months, though, the signs are a bit more positive I feel. Hopefully, things are bottoming out. There’s bound to be the usual dip in interest over the next 2 months as potential customers stop thinking about the products we sell, and start thinking about Christmas. (God – I hate Christmas!)

It is clear to me from these results that stability has returned:

trends2

I think it is too much to expect any growth in interest next year, but stability would be nice as the industry consolidates from the aftermath of a recession and saturation in the conservatory, window and door market.

Why people buy double glazing

Friday, October 23rd, 2009

single-glazing

How not to sell double glazing on Facebook

Saturday, October 3rd, 2009

As many businesses struggle to understand how to come to terms with the potential of using social media as part of their overall marketing strategy, I thought I’d share with you an example of how not to go about it:

facebookdoubleglazing

Don’t count on that energy saving

Sunday, September 20th, 2009

I was interested in reading an article on a New Zealand website entitled ‘Don’t Count on that Energy Saving’.

The writer argues that spending money on insulating your home won’t actually save you any money, or energy. He quotes various studies which suggest that people in better insulated homes often use more energy than those in less well insulated homes.

energyhome

What’s happening and likely to happen as the rush to insulate gathers momentum is people in cold homes suddenly find they have warm(er) homes and they like it. “So instead of taking savings by using less energy and having lower power bills, they’re taking the comfort instead,” says Branz scientist Nigel Isaacs.

I decided to do my own little study to see if this argument is valid. As we have installed A Rated windows in our home through the summer, I asked my wife if she was intending turning the boiler down a bit as a result of the new windows. She couldn’t understand why I was asking the question, and confirmed that she had no intention of changing the settings on the boiler.

The implication for our industry marketing the benefits of energy rated windows is obvious, but don’t worry I have intervened and reduced the temperature dial on the boiler.

The interesting conclusion from this article is that better insulated homes is more important for our health than for reducing our energy consumption. By retrofitting houses with better insulation it is estimated this could provide a health saving of $215.

Collins says providing warmer, drier homes for families and children is more important than energy savings. “Turn the argument on its head and you realise that one night spent in hospital is about the cost of installing ceiling and underfloor insulation in a home, and then you’ve got to ask where we are better spending our time and money.”

I wonder how many salesmen out there are currently using the better health message while demonstrating the benefits of double glazing? And taking the argument a stage further, surely there are health benefits of relaxing in a nice, warm conservatory.

Live longer….. buy double glazing and a conservatory!

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