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Posts Tagged ‘Conservatories’

Is DGCOS stirring up the cowboy image again with its publicity?

Wednesday, July 14th, 2010

In many ways Tony Pickup and his Double Glazing and Conservatory Ombudsman Scheme – DGCOS – must be complimented on their activities. The scheme does indeed appear to offer benefits, although at costs that are deterring many would be members at a time when, frankly, cutting overheads is higher on the list of priorities for most installers, rather than having to decide upon something that most have not needed in the past. The company’s marketing has been quite superb.

And that is probably the point….

The double glazing industry has, justifiably, been labelled in the past for having more than its fair share of cowboys. It was an industry that was buoyant, with homeowners queuing to spend money on their beloved homes as Thatcher created the culture that made home ownership the only way to put a roof over your head and retain any sort of dignity. Big bucks, easy pickings and low set up costs will always attract more than the fair share of dodgy dealers.

Those days are largely past however, with the cowboys having largely ridden off into the sunset in search of easier pickings. Double glazing is a mature market, every sale is hard fought for and aggressively contested by price slashing competitors, all of which has acted as a sort of cowboy filter. I seriously believe that the vast majority of companies serving the replacement window market are hard-working, reasonably honest individuals and companies that are set on doing a good job for their customers. A poor local reputation is, after all, a suicide note.

Interestingly, once the butt of sitcom humour and deservedly the standard for dodgy salesmen jokes, it is becoming increasingly rare to hear any sort of jibe pointed at double glazing salesmen. The stories that once littered the pages of the tabloid press – ‘Our double glazing sales ordeal’ – are seldom if ever seen. It isn’t that it isn’t news anymore; it simply doesn’t happen very often.

I therefore have to ask why, therefore, there has been such a renewed interest in the glazing industry and its cowboy operators. The recent Which? report which I mentioned here was an unusual and unwelcome throwback to a bygone era, which highlighted the sales tactics of the four nationals, although the implication is that the industry as a whole operates this way. The message has found it’s way onto various websites since.  There is, I suggest, a single common denominator behind all of this renewed fervour: DGCOS and its hyperactive publicity machine.

I have to ask the question: Was DGCOS instrumental in instigating the Which? report in some way? And without DGCOS and its repeated damning of the industry that it professes to champion, would there be any discussion about cowboy double glazing operators? I think not.

Quite simply, my own assessment is that had it been around in the halcyon days of the ‘Eighties then a great fortune would have been made by Mr Pickup, pretty much overnight. These days however, I believe he will struggle to hit the reported magic 1800 members mark.

DGCOS is quite simply, too much, too late.

Conservatory market to disappear within 5 years

Sunday, April 4th, 2010

I find during bank holiday periods I find myself thinking about the bigger picture, rather than the day-to-day challenges which normally keep me occupied during a working week.

So, today I’ve been thinking of the long term future for the conservatory industry and I was shocked at what I found:

There will be no conservatory industry in 2015!

This might be difficult to believe, but let’s look at the facts. Over the last few years there has been less and less interest in conservatories by homeowners. Just type the word ‘conservatories’ into Google Trends and you will see a depressing graph:

google trends conservatories

The number of units sold has declined from 270,000 in 2004 to only around 106,000 to be installed this year. This means that the market is decreasing by 20,000 units per year. As the market continues to decline by 20,000 units per year then there is only around 5 years left before the conservatory market disappears entirely!!!

So what should you do if you run a conservatory company?

My best advice is to start looking for alternative products to sell, such as garage doors, kitchens and driveways. The sooner your conservatory company exits this market place the better, as you will have first mover advantage. I would also be tempted to stop selling windows and doors, and seek to find other home improvement products. For example, I understand there is massive potential in the solar panel business as homeowners seek to reduce their gas bills.

To help you with this transition, Conservatory Outlet dealers will be happy to deal with the diminishing number of conservatory enquiries your business may still receive from your existing customer base.  All you need to do is recommend to your customers that they visit www.ConservatoryOutlet.co.uk and we will take over from that point, leaving you the time to divert to selling other products.  Thank you.

Conservatories have gone out of fashion

Thursday, March 18th, 2010

The conservatory market peaked in 2004 with around 270,000 conservatories installed in the UK (or so I’ve been reliably informed).  Since then there has been a massive decline in sales with just over 100,000 conservatories expected to be installed this year.

So, the conservatory market is now nearly one third of the size it was at its peak.

Considering there’s still plenty of homes with space for a conservatory I’ve been wondering why the decline has been so steep.  Obviously, there’s been problems in the housing market, a decline in construction, a worldwide recession, problems for consumers getting credit and so on, but I don’t feel these factors fully explain why people have stopped buying conservatories in the volumes they used to.

I think the real reason is conservatories have gone out of fashion.

People are just not as excited by the idea of having a white uPVC conservatory any more.  Many people will have visited their friends and family who now have an aged, grubby conservatory which has not been maintained properly, and has cane furniture with faded cushions.

If you drive around the housing estates of the UK which were once fertile stomping grounds for conservatory companies, you will see many examples of badly designed and poorly maintained conservatories.  The world has moved on, consumers’ tastes have changed, and all these old conservatories screwed onto people’s homes are not a good advertisement for the current conservatory industry.  I’m sure this must be a major factor in reduced consumer demand.

The problem is most of the industry hasn’t adapted.  There has been very little innovation in conservatory design and specification on the whole, although I accept there are exceptions to the rule.  And, crucially, the leading conservatory suppliers in our industry have failed to alert today’s consumers to any improvements that have been made over the years – eg. new colours, high spec glass roofs etc.  I’m sure the average person in the street’s perception of a conservatory is very different to what can be achieved.

I honestly can’t see the volume in the conservatory market returning – ever!

The good news is those companies who offer something different to the conservatories we installed in the past will prosper.  Those who push new more contemporary designs and higher specifications will generate new (albeit smaller) markets for themselves.

Conservatives plan to shake up planning laws

Friday, February 26th, 2010

The Conservative Party has revealed plans to shake up planning laws if it wins the general election.

Installing features such as a bespoke conservatory or orangery could become easier under a Tory government thanks to the party’s plans to eliminate red tape regarding planning laws.

In its Open Source Planning paper on revamping regulations, the Conservative Party revealed that “the entire bureaucratic and undemocratic tier of regional planning” will be abolished.

This would lead to the elimination of the Regional Spatial Strategies, the Regional Planning Bodies and national and regional building targets, which the party feels are impediments.

The opposition party said it will allow people to change the use of buildings to a certain extent without planning permission by amending the Use Classes Order.

“We will reform the existing planning appeals system. We will make the system symmetrical by allowing appeals against local planning decisions from local residents, as well as from developers,” said the party.

Current regulations require homeowners to inform their local authority before installing extensions such as a conservatory.

Google Adwords ….. FAIL!

Friday, January 15th, 2010

It is quite common to see companies wasting money by not setting up their sponsored listings campaigns correctly.

But, I was a bit surprised to see the following advert on Youtube when I typed in ‘conservatories’:

circumcisionleeds

Big increase in double glazing enquiries

Monday, January 11th, 2010

In my last post I touched on the subject of whether the current cold snap could actually be a blessing in disguise.

Well, I checked the latest Google Trends graph for the UK for the terms ‘conservatories’ and ‘double glazing’ and it confirms that interest from consumers has picked after the unnatural and, in my opinion, unnecessary effect of Christmas. What is most interesting is the dramatic upturn in interest for double glazing as the following graph from January 1st 2009 to January 10th 2010 shows:

double glazing graph 2010

When studying the analytics for the Conservatory Outlet website you can see the recent upturn in visitors and also the reduction in enquiries created by the ‘Christmas effect’ which I have outlined with the red arrow:

enquiries2009

So, my point is that although the bad weather is tricky for installers at the moment, the long term effect for the industry could be very positive if the interest in reducing heat loss from buildings continues.

Here’s just a few of the comments I found on Twitter over the last couple of days:

it’s alllll about the white album for me.u’re gonna laugh about the ’snow’,but it’s pretty effin cold,esp minus double-glazing.

Ohmygod it’s freezing in my house please can someone come and install central heating and double glazing please please pretty please.

I’ve reached the point were I can’t feel my toes anymore, its so cold. Lack of double glazing in the office does not help :-(

I have no central heating anfd my double glazing is shit. we have holes in the frames :( and internal door instead of external

Ok, my landlords house is bloody freezing. You don’t miss cavitiy wall and thick argon filled double glazing until it’s gone :(

never ever ever renting somewhere without double glazing agian

May give in and turn heating on, but this house has completely converted me to double glazing. Warm and cosy all the time

yep!!!so cold!!!! Days like this I’m thankful for double glazing!

I live in the coldest flat ever without central heating or double glazing! Stupid!!

Phew! Double glazing and doors all installed yesterday. Feeling warmer already!

productive day :) found a flat and put the holding deposit down on it! \o/ moving in hopefully start of feb! nice place + double glazing :)

Sweltering in the sun (indoors behind double glazing).

I’m also feeling a bit warmer and a bit guiltier. Wishing my flat had double glazing instead of pretty antique windows!

The perils of not having double glazing are that the windows freeze on the inside in this weather. Stupidly cold

I woke up to ice on the inside of my windows! Fck that! I need double glazing this isn’t cool! (Actually its not cool it’s fucking freezing)

COLD! Am sitting in my bedroom shaking! Lord, my bedroom at York is gonna be unbearable, it has no double glazing!

Looks to me like it’s going to be a good year. In the meantime, I’ll be watching the weather forecast for some seriously cold weather over the next month. Bring it on!

Why are conservatories so shit?

Saturday, December 19th, 2009

It seems as an industry we have more work to do to get all the British public on our side. The following text forms part of a blog post from a lady living in the Brighton area. The headline for this post is taken from the tag she uses on her post.

Enjoy:

Don’t get me started on the subject of conservatories. I loathe them. Not real ones obv. Real ones that were made by real people with the real purpose of growing plants are lovely. No. It is the pretend ones I cannot stand. The ones that estate agents try to sell me as a winsome feature of a house and which are supposed to denote class, style and taste. Bollocks to it. I shout, waving my fist with bits of spit flecking off my fledgling beard hair. They are expensive, invariably faulty, incredibly ugly (sticking out like UPVC buboes on a plaguey armpit), and always end up as a space where you:

  • stick the dog when visitors come round, which means that it smells of dog all year round, rendering it totally uninhabitable by everyone else but the dog.
  • stick the children’s toys because there is nowhere else to put them and you are sick of falling over them in the lounge. Now they are wedged in the conservatory, which is basically a giant, see through toy box and you pass it every day wondering what on earth possessed you to pay out shedloads of money for such a monumental waste of plastic tat (and the toys)
  • stick the garden furniture to stop it disintegrating in the rain until the summer. Then it rains all summer, so it becomes a giant, see through garden shed instead.
  • pretend that it is ‘your’ space, so you fill it with things like easels, and exercise bikes and ski equipment and yoga mats for when you finally get around to pampering yourself and having some ‘me’ time. Then you pass it every day as you run backwards and forwards smothering chicken nuggets in tomato sauce, and wiping arses, and singing the third verse to ‘O Little Town of Bethlehem’ in descant, and elucidating ten facts about the Egyptian afterlife, and it just taunts you as the cobwebs festoon the bars of the exercise bike and you guiltily wipe sauce off your face.
  • pretend that it is going to look like Andy McDowell’s conservatory in Green Card, by buying four hundred lobelias from B&Q in those small black plastic pots and putting them in there to overwinter before you bed them out in the spring, promising yourself a ‘riot of colour’. What happens is that they freeze all night and roast all day and after three days in the conservatory you appear to have re-enacted on bedding plants, the scorched earth policy of the US government when faced with the dilemma of the lush, Vietnamese jungle, only without having to resort to Agent Orange. You buy a rubber plant, just like the ones in the doctor’s surgery. Failsafe. It sits in a wicker plant holder, covered in dust and for some inexplicable reason smelling of cat wee. After several weeks you realise that you have failed to water it. It does not matter. It will not die. It sits there leering at you. You start to get paranoid about it. It is thinking about how horrible you have been to it. No amount of Baby Bio and leaf shine will rectify things. You know that it is secretly shuffling about the conservatory at nights, spawning and hatching plots. Eventually you know that it will rise up and kill you in your bed. Just like the triffids. You should destroy it. On the other hand, it is quiet now, probably best not to disturb it. You can no longer go into the conservatory. It is a war zone.
  • That is why I don’t like conservatories. And more proof that we English are rubbish at building things to live in.

    When the Romans introduced underfloor heating, interior decor and baths with hot running water, what did we do? We waited until they went home and turned their villas into pig sties while we sat, freezing our bollocks off in a house that even the two most stupid of the three little pigs would have been mortally ashamed of, that were basically made of cow shit and straw. We are idiots.

    I am thinking of moving to Scandinavia. I can have a lovely warm house and run about all day long wearing mink bikinis and throwing the children into pools of scalding water heated by volcanos, paying 2p per year for my fuel bills and spending the rest on Amazon orders and Ikea furniture. The downside would be learning to love rollmop herrings, but I could adapt.

    I’m wondering whether she might be interested in one of our UPVC orangeries instead. I’ll happily go give her a quote, especially if she puts one of those mink bikinis on for me.

    10 Reasons to be optimistic about the future

    Sunday, November 8th, 2009

    I thought I’d put in words why I feel we’re in a unique position right now which is unlike any other time I’ve experienced running a uPVC window and conservatory company.

    We’re at a turning point where I believe that well positioned, financially sound, forward thinking companies in our industry are in a great position to strengthen their position, grow sales and make profits in the coming years. I’m focussing my thoughts on installation companies and fabricators in the residential uPVC sector, although my thinking can also apply to associated companies.

    1. Downturn levelling out for uPVC industry

    Over the last two years the market for uPVC windows, doors and conservatories has contracted dramatically. In fact, since 2003/2004 our industry has been in continual decline.

    The latest research suggests that this downward trend will continue in 2010, but at a far slower rate, levelling off in 2011 and maybe even growth returning in 2012. For any company that has maintained sales, or even grown their sales, during a time when the market has been shrinking so dramatically, will find a levelling off period feel like a real growth spurt. Imagine your company has grown sales over the last two years at 5% per year, when the market as a whole has declined 20% each year. If the market stabilises, then such a company would find 25% growth reasonably easy by comparison.

    2. End of Recession

    The UK has been in recession for 6 consecutive quarters. The Bank of England has recently pumped a further £25bn into the economy to help bring us out of recession. France and Germany exited recession in the second quarter, and the US came out of recession in the third quarter. It was a surprise that the UK did not return to growth in the third quarter, so it seems likely that the UK will follow the other major economies in Q4.

    recession graph uk

    I appreciate that it may seem tough right now, but with the media now talking about recovery, rather than talking about recession (or even depression) then I feel that gradually confidence will return. People buy our products when they feel confident about the future, particularly conservatories. As people start to feel more confident about the economy and their own position in it, then they are more likely to choose to purchase big ticket items.

    3. Housing market picking up

    The latest surveys from the Halifax and the Nationwide suggest that house prices have virtually recovered to the rates they were at 12 months ago.

    house prices graph uk

    I appreciate many experts are talking about houses prices going back down, but with fewer houses being built over the last few years, and the population increasing, there’s still an undersupply of housing.

    I believe that we’ve seen the end of house price declines, and although we may not see growth like we have in the past, we will see growth nevertheless. Our industry relies on the movements in the housing market. As people move home, they either make improvements to increase their chances of a sale, or they make improvements to their new home after they’ve purchased.

    The Home Information Packs will have improved demand for energy efficient windows and doors, and as more houses are bought and sold, then demand for windows and doors will increase.

    Also, as house prices increase, then conservatories become a more sensible investment. As house prices are falling, then consumers could look unfavourably upon making investments in further extensions to their home. But, as house prices increase then people will feel more confident that a conservatory is a more sensible investment.

    4. Mortgages / Interest Rates

    People on variable rate mortgages have never had it so good. Even though you could argue that the banks are taking advantage of the low interest rates, and not passing the rates on to mortgages, I still feel that mortgage rates are at very low levels compared to recent history.

    If the banks free up more capital, and relax their lending policy and if the interest rates stay at 0.5% for a sustained period then more mortgages will be granted. This will have a positive effect on house prices, and encourage people to remortgage to fund home improvements.

    5. Lots of weaker competitors have disappeared

    Although the number of fabricators and installers ceasing to trade so far in this recession has been lower than many people thought, I have certainly seen a number of my competitors go bust.

    I have noticed that mostly the less professional, low price retailers have struggled and disappeared. Sure, many of these companies have phoenixed but often in a smaller way which will have less impact on the more professional survivors.

    Now is a time to take market share!

    6. Global warming / Climate Change

    Whether you believe global warming and climate change is happening, I hate to say that this potential catastrophe is a short term opportunity for window companies.

    polarbear

    Some installers are taking this opportunity by the horns and successfully promoting energy efficient windows in a big way. With carbon emissions high on the global agenda and the current high cost of fuel, we are all looking for ways to make our homes more energy efficient. The more the industry gets together and pushes the energy saving message and lower fuel bills, then the more windows we will all sell.

    7. Government Intervention

    If the world is to fully tackle climate change, then Government intervention has to happen at some point.

    In November 2008, the Government passed the Climate Change Act which set a legally binding target for the United Kingdom to reduce greenhouse gas, emissions by 80% compared to 1990 levels by 2050, with an interim target of 26% by 2020 (which has subsequently been increased to 34%).

    Transport consistently grabs the headlines on climate change emissions but buildings pour out about half of the UK’s CO2 – 30% from homes, 20% from commercial buildings.

    It is generally recognised that if you live in a single glazed house and install Energy Efficient Windows you could reduce the energy you use by 0.30 tonnes (or 18%) per year. The Government cannot just assume consumers will take the decision to install the latest in energy rated windows, or loft insulation, or any other energy saving product.

    Government intervention has to happen at some point, whether through reduced VAT, a window scrappage scheme, grants or creating legal requirements for upgrading our homes, and when this happens our industry will be well positioned to benefit.

    8. Timber Too Expensive

    We can argue all day long about the environmental credentials of both PVC-U and timber windows. There are strong opinions from both sides.

    But, one thing cannot be argued about. Good quality timber windows are out of the financial reach of the vast majority of homeowners. Whereas good quality uPVC windows are very affordable. This isn’t going to change, and with more foil options, better hardware, and more energy efficient uPVC options available, I believe that uPVC is ready to fight back!

    saveatreebuyupvc

    Save a tree, buy uPVC!

    9. Replacing the Replacements

    It doesn’t take a genius to point out that most houses now have uPVC windows these days – just drive down most housing estates in the UK and it’s perfectly clear.

    The challenge now is to ‘replace the replacements’ and I believe this emerging market is gathering pace. Conservatory Outlet now sends all post consumer replacement uPVC windows off for recycling, and the numbers of frames we’re getting back from dealers is amazing (100-200 frames per week). Lister trade Frames recently pointed out that consumers are replacing relatively recent uPVC installations, so they can benefit from better designs and more energy efficient windows.

    listertradeframesrecycling

    Let’s face it, many of the uPVC windows and doors installed in the 1980’s and 1990’s was badly sold. As installation companies start replacing more uPVC windows, then the natural spirit of ‘Keeping Up With The Jones’ will gather pace.

    10. Still a very big market!

    Finally, I just want to point out that despite the fact that the double glazing and conservatory market has shrunk dramatically, it’s still a very, very big industry.

    There’s loads of profitable work out there to be had.

    You just need to know how to find it!

    Latest Google trends for conservatories and double glazing

    Sunday, October 25th, 2009

    I like to keep my eye on the ‘Google trends’ application to see the search volume for a number of key search terms. ‘Conservatories’ and ‘Double Glazing’ are the real biggies for companies trying to generate traffic for their websites.

    What has been clear in the industry, and is highlighted using this application, is that 2003/2004 was the peak for our industry and it’s been downhill ever since. When you consider that overall search traffic in the UK has increased over the years, the following graph showing the search traffic trend for conservatories, double glazing and uPVC windows has not been positive.

    googletrends1

    Although, I do not invest in market reports, I assume the data supplied by Palmer Market Research and D&G Consulting will show a similar trend for sales volumes and the effect it has had on our industry.

    The biggest decline seems to have been for people searching for ‘conservatories‘, as the following screenshot shows:

    conservatoriestrends

    When you look at the past 12 months, though, the signs are a bit more positive I feel. Hopefully, things are bottoming out. There’s bound to be the usual dip in interest over the next 2 months as potential customers stop thinking about the products we sell, and start thinking about Christmas. (God – I hate Christmas!)

    It is clear to me from these results that stability has returned:

    trends2

    I think it is too much to expect any growth in interest next year, but stability would be nice as the industry consolidates from the aftermath of a recession and saturation in the conservatory, window and door market.

    Is this customer genuine?

    Wednesday, August 12th, 2009

    One my RCG readers is concerned about whether one of his potential conservatory enquiries is genuine or not. The following screenshot shows the email his team have received:

    dodgy-enquiry4

    The guys are not sure whether they should delete the email or follow up in the normal way. What do you think? Real or Scam enquiry?

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