Rogue Customers - Nigel Gray launches a new website RogueCustomer.com
Posted by Renegade Conservatory Guy on 11 May 2008 at 07:45 pm | Tagged as: rogue customers, Renegade Conservatory Guy, conservatory, conservatories, Installation
A few weeks ago I posted the story about Nigel Gray the builder who pulled down a conservatory in Shoreham because a ‘rogue customer’ would not pay for the work he had completed.
Nigel contacted me on this website and we spoke on the phone, and he told me about all the publicity he had received, including being headline news in New Zealand! I’m sure Nigel was not expecting the level of national and international recognition he has received when he picked up his lump hammer!
He also told me that he had been contacted by a chap called Kevin who was also experiencing a similar problem with an awkward customer, and they had set up a new website called roguetrader.com.
The website is designed to continue the campaign to change the law, and put in safeguards for companies who are unlucky enough to do business with rogue customers. There’s a petition to sign and a blog, and all the latest news about how the campaign is doing.
For more information visit http://roguecustomer.com/ - Sign the Petition!!!
I thought the customer’s always right? Don’t you think your walking on dangerous ground? I’d love to argue the other side of the coin but I don’t think it’s allowed in our business. I’ve always wanted to be able to say something about the customers that get 10 quotes but I want to save you the trouble of editing again even though you do a very good job of it.
I’m not sure devoting so much time to catching out rogue customers will send out a very good message to all the other customers. Even though I appreciate what Nigel the builder did was amusing and understandable I don’t think it was the right thing to do. Will other customers realy respect him for doing that? Maybe in an ideal world but they’re more likely to be quite scared of him for being mad in reality. He could have ended up getting in serious trouble as well if someone had got hurt.
I don’t think any professional lawyers would advise the action that he took and nothing has been gained. He’s wasted even more of his time and there’s definitely no chance of ever being paid now.
I think Nigel has got a lot of support from what I hear. But I agree - we can’t go around knocking conservatories down all the time.
The point I’m trying to make is that our industry gets knocked quite a bit in the media, and occasionally ‘rogue customers’ can behave as badly as the ‘rogue traders’ among us.