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How to run a double glazing company

February 29th, 2008 · 3 Comments

How to run a double glazing company

It can be a lonely position running any company, and running a conservatory / double glazing company is no different for most owners.

Struggling to sell double glazing?

I’m lucky that I run my conservatory business with my brother and we can bounce ideas off each other. If we make a mistake it’s a joint mistake, and it’s not as big a deal.

As part of my role, I’m sometimes called upon to talk to the owners of other conservatory companies, and help with business advice when things aren’t going quite right.

Today, I’ve spent much of the day with one of my customers (who will remain anonymous) trying to solve possibly the biggest problem:

A lack of sales!

Background on the company - well they’ve recently invested in a great conservatory showroom, and invested a lot of their personal savings in the project. They have the best conservatory showroom in their area. All installations are project managed throughout by the owners to a meticulous standard. The quality of their conservatories, windows and doors are top notch - they have to be - they buy them from me!

So, why are they struggling to bring in the sales?

I appreciate it’s a tough market, but it’s all too easy to blame the economy, the weather, the Government etc. They’re struggling to bring in the sales because they haven’t got things quite right. My advice to them, and other conservatory and double glazing companies is as follows:

  • Make sure all customers are happy and give them incentives to recommend you.
  • Don’t throw money at Free newspapers - all you do is compete at the cheap end of the market.
  • Cost every quote meticulously and make sure you’re not quoting too much or too little.
  • Ensure sales staff are well informed and well trained - and ideally choose sales people who have a mortgage to pay:-)
  • Invest in a quality website, make sure the content is good, and employ an SEO company.
  • Consider radio advertising and stick with it if the leads don’t come straight away.
  • Try to quote on the night, and if you can’t, get the quote to the customer as quick as possible.
  • Don’t lie, exaggerate or bullshit customers - they’ll see through it.
  • Don’t try pressure selling - treat customers with respect, and they’ll buy from you.
  • Ask your customers for the work!
  • Make sure you have a trade supplier you can rely on and give you good advice and support.
  • Don’t scrimp on things - only fit quality products!
  • There’s clearly lots more to it than the above list, but it’s a start.

    The most important thing is to not give up, believe in yourselves and your products and service, and the sales will come!

    Tags: marketing · economy · salespeople

    3 responses so far ↓

    • 1 Paul // Apr 9, 2008 at 11:47 am

      An interesting guide and very useful coming from someone in the know. I don’t have a business myself but I know where to read if I ever do :)

      Seeing as your in the business of this sort of thing (I was searching for double glazing on Google and found this) do you know of any good companies for double glazing? I have looked around and found something that looks pretty good, see:
      http://www.anglianhome.co.uk/replacement_windows_double_glazing.htm

      But I’m not bery savvy on the subject. Any suggestions would be greatly welcomed.

      Cheers
      Paul.

    • 2 Renegade Conservatory Guy // Apr 10, 2008 at 3:58 pm

      Hi Paul

      Anglian are the probably biggest window company in the UK, so the products have to be good.

      However, I feel you would get better service from a local company, backed by a quality national manufacturer, such as http://www.conservatoryoutlet.co.uk/

      Thanks

    • 3 Bob // Apr 15, 2008 at 3:28 pm

      I have Double Glazing Leads for sale . Price £30 including VAT .email :discount.savings@ntlworld.com

      Contact
      Bob

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