Facebook | Double Glazing Jobs | Guest Contributions | Contact | Terms

Renegade Conservatory Guy

Join RenegadeClub and get FREE email updates from me...

Archive for the ‘uPVC Windows’ Category

Interview with Alan Fielder of Edgetech

Wednesday, March 10th, 2010

Alan Fielder small

How do you feel the impending changes to compliance with building regulations in October will affect the industry as a whole?

My feeling is it will have a tremendous affect on the entire industry. If the proposed Building Regulations are passed every single replacement window sold will have to have a C rating with the British Fenestration Ratings Council. This will impact on every business throughout the supply chain as suppliers will need to ensure they are supplying energy efficient alternatives, just as window companies will need to ensure they are using the most advanced technologies to meet legislation. 

Do you feel that companies in our industry are ready for these changes?

While there are forward thinking companies that embraced Window Energy Ratings as the differentiating opportunity they were early on, the majority of the market still hasn’t achieved a Window Energy Rating and if anything are as confused and worried about the process of getting one as they ever have been. They have had plenty of time but they haven’t taken any action. 

Even for those companies with Window Energy Ratings on their standard window – when they put fully reinforced (e.g. foiled) windows through the same process for example, will they still achieve a C rating? And if they do, will they be able to afford to put all of their combinations of windows through the process? 

It would also seem that there are numerous companies who believe that because their window achieves the perfromance required for a given rating, they are entitled to sell their products as energy rated. This is not the case. A window only has a BFRC Window Energy Rating when it has gone through the WER submission process, when it is registered at www.bfrc.org and when it carries the appropriate label. 

That’s why Edgetech has launched the ‘Journey to C’ initiative (www.journeytoc.co.uk) – the nationwide series of FREE workshops to help companies achieve the ratings they need. We recognise what a huge challenge this is for the industry and wanted to offer as much practical support for companies still daunted by the WER process or confused about how the proposed changes to Building Regulations will affect them.  

There seems to be a lot of concern about the real value of solar gain, which plays a major part in calculating a window’s energy rating. Do you feel U-Values are a better way of comparing different windows relative energy efficiency?

It would seem to me to be just as daft to ignore solar gain as it is to overrate it. Cleverer men than me have put their heads together to come up with a rating system that has the approval of government. I don’t really believe that CLG are adopting the BFRC Window Energy Rating scheme as the preferred method of Document L compliance because it is perfect but rather because it is there, it is functional and it is cost effective. To that end I prefer to get on with helping companies get on board with it, use it to their commercial advantage and get on with running their businesses. 

Personally, I’m concerned that having WERs as the only way of complying wit building regulations will stifle innovation, choice and create problems should any company in the supply chain cease trading. For example, what will an installer do if the company they purchase sealed units from ceases trading? Surely there needs to be a quick way for installers and fabricators to switch to an equivalent product from an equivalent supplier?

I understand your concern but there are provisions within the BFRC for licence submissions to include more than one supplier and the Licence of Addition option enables licence holders to use more than one supplier and more than one glazing combination in their WER offering. 

Following on from the above question, we currently have our energy rated windows tested with Swisspacer. Assuming Super Spacer is a similar Warm Edge product, what process would Conservatory Outlet and its installers have to go through to make such a minor alteration? How long would it take and what costs associated? 

Well of course I wouldn’t consider our unique Super Spacer product to be ‘similar’ to anything else! But for the purpose of your question, to make any product component changes; frame, mullion, sash, glazing bead, glass, spacer, glazing cavity fill, gasketry or even reinforcement requires a new thermal simulation report and possibly a new system air leakage report. This would then need a new BFRC submission and a new licence. This process need not take any longer than a week or two depending on the availability of the required technical reports and the workload at BFRC and your Independent Agent. The reports should be available from systems suppliers either free or at nominal cost, though if you have to get your own simulation reports done they will cost you somewhere between £500 and £1500 each. The change should be able to be incorporated into your existing IA audit regime so there should only be nominal costs involved here though this will need to be clarified with your IA. Current BFRC licence cost is £200 per product per annum. 

I understand there are currently around 300 companies in the UK with an energy rating but FENSA claim to have over 9000 companies in their scheme. Can the simulators simulate, the IAs audit and the BFRC register the rest of the industry by October? 

The simple answer is probably not. Before launching our ‘Journey to C’ initiative we considered very carefully the timing of the events and decided not to delay because if the proposed Building Regulations are approved in April, the industry would have even less time to prepare. ‘Journey to C’ will only scratch the surface of what needs to be done but at least we’re doing all we can to support our customers and potential customers meet up and coming legislation.  

Of course now we risk the Building Regulations not being passed or being changed, but in our view although this removes the urgency, the market will continue to move towards Window Energy Ratings and I honestly believe that companies without a rating will soon start to feel the pinch if they’re not already. 

Do you think that these proposed changes will ultimately force many smaller sealed unit manufacturers, PVC-U fabricators and installers out of business? 

I don’t think this will necessarily be the case but of course with any huge shift in legislation that let’s not forget costs a lot of money, this is a risk. All the more reason however to be prepared sooner rather than later. It’s the smaller companies that sit back and wait to see what happens with Building Regulations and how it will affect them, that will be caught short. Smaller companies that grab the bull by the horns have every chance of stealing a march on their competitors if they act sooner rather than later. 

While I understand that many people are fearful of the consequences of the proposed changes and nobody actually wants to see change for the sake of change, and I also understand that some sectors see current trends and proposed legislation as restrictive to their historic trading patterns, we are operating against a backdrop where the need to reduce emissions, provide ourselves with some energy security and conserve our fossil resources while we develop renewables, means that to just carry on as we are is no longer an option. 

In the bigger picture, governments the world over (I know there are some exceptions, but in the main) are looking to bring about fundamental changes in human behaviour on both individual and social fronts. Why should we be any different? A lot of the changes we will have to go through as individuals and as an industry may not be very comfortable but change we have to, and change we inevitably will.

——————————————-

For more information about Edgetech visit http://www.superspacer.co.uk/

Just an idea I thought I’d run by you

Monday, March 8th, 2010

OK, I’ve probably not thought this through properly, and am very much talking aloud with this post.  So, please be gentle with me if I’m miles offside here.

But, I’ve been thinking about the previous post with the £2080 window sale, and also the debate I sparked about upselling.

It was clear that most of the readers of this blog believe in pricing windows and doors fairly.  In other words, a price that is fair for the customer and fair for the company.  The company is generating enough money from the sale to sustain their business and make a small profit, and the customer is not ripped off and happy with the price.

So, what about if there was a website available with a national window and door price list which both customers and companies could work from?  I’m not talking about one of those lead generating websites where a customer can get a wildly inflated price if they divulge their details, and then get pestered by 3 companies.

I’m talking of an agreed pricing structure which customers can look at freely, and without having to supply their details.  The prices are realistic – not inflated for discounting by a salesman, or ridiculously cheap so that upselling is required.  Just fair prices for both the customer and the company.

Then, companies who are happy to sell windows and doors at these fair prices can sign up to the price list, and have their details listed on the website.  If a customer likes the prices on the website then they can contact any of the companies listed.

There’d need to be assurances from the companies taking part that they will work to the price list, and a small degree of flexibility of prices would need factoring in for regional and installation variations.

In the same way that David asked in the previous post ‘am I being too soft’, I’m wondering ‘am I being realistic?’

No doubt people from our industry will have the following doubts:

  • It’s a salesman’s job to work quotes out.
  • I wouldn’t want my competitors knowing my prices.

Like I’ve said, I’m just thinking aloud.  If a website existed that gave consumers a pretty accurate price for windows and doors, and generated leads for those companies associated then maybe that could be a good thing….

Good salesman or Rogue Trader?

Monday, March 8th, 2010

Guest Post by David

Sat a lead yesterday with a frail old lady in her eighties. She had already had a few windows done by one of the Nationals.

After a chat she revealed what she had paid for these windows and even showed me her invoice. The reputable company in question had charged the poor soul £2080.00 for one 1800×1200 window with 2 opening casements. The maximum retail we would charge on this would be about £500.00 max.

I do feel that they had taken advantage somewhat of a fairly vulnerable old lady.  Any company with less of a reputation would be classed as a rip off merchant and rogue trader. What are your renegade thoughts. Am I just too soft?

Regards

David

Are our windows environmentally friendly?

Friday, February 12th, 2010

Here’s the Environmental Friendliness Test from the Integrity Windows new product development lab which clearly demonstrates the windows that we are fitting are not the most environmentally friendly.

Guest post by David Bingham of ConservatoryLand

Anger and confusion about WER scheme

Sunday, February 7th, 2010

I’ve been reading with interest the lengthening thread on the Thermoseal blog about the Window Energy Scheme and its impact on our industry.

It appears that there are many people concerned that the impending changes to the WER scheme in October will have a devastating effect on many small IGU fabricators, PVCu manufacturers and installers. Many of the comments refer to small businesses being pushed out of business and people being forced onto the dole.

I am becoming increasingly concerned myself that the industry is just not ready to replace U-Values with WERs as the only way to comply with building regulations in such a short time scale.

The whole thing seems badly thought out, and there seems to be a lot of confusion about what the changes will actually mean to individual businesses. There are even people questioning the validity of the science behind the rating system.

Our company has successfully been marketing energy rated windows for some time now, but I’m particularly frustrated with the amount of unnecessary bureaucracy it entails and the lack of flexibility we now have with sealed unit product supply.

So, I’m trying to fix up to have an interview on the website with Giles Wilson of the BFRC, although I’m yet to get a response to my request. I want to ask him for clarity on a couple of questions I need clarifying, but I would also like to hear any constructive questions you might like me to put to him.

Please submit your questions below, and then I’ll compile the best 8 or 10 and send them to him.

All gone gas or Argon gas – which do you prefer?

Thursday, February 4th, 2010

Guest Post by Steve Massey

As Document L of the building regulations continues to be tightened for both new and existing dwellings, Argon gas filling will become a standard process in sealed unit production.

BS EN 1279 is now mandatory for all sealed unit manufacturers and clearly defines the rules for gas filling compliance. EN1279 part 3 states : units must be within -5%/+10% of a specified single gas concentration and must have a leakage rate of less than 1% per year, over a 10-year period. It is reasonable to take 90% as the concentration level for Argon, because this is the level that all WER windows are calculated at.

As part of our EN1279 part 6 compliance responsibilities, we have to undertake daily testing of our gas production. We are required to log and record the concentration levels for a minimum of 3 random units per day from the Argon batch. We actually test many more to check that all our systems are working correctly. This ensures that our customers will not be faced with a huge product recall due to either illegal or unfit for purpose products. Ask Toyota what their current recall issue is going to cost them.

argon gas analysis

Our calibrated external Sparklike Gas test machine gives instant readings of Argon content. We can test a unit that is in-situ glazed, as easily as testing units from our production. We would recommend that any window company buying gas filled sealed units asks their sealed unit supplier for the following:

• To visit their factory and view their gas production and testing systems
• Examine their EN1279 part 3 pass report
• To bring their in house gas testing machine to site and test the gas content of random units
• Repeat these actions regularly to ensure that they maintain quality.

We welcome window companies with any doubts about their products to bring a unit to our factory for a confidential Argon concentration test. We think that the peace of mind would be worth the trip.

Regards

Steve Massey
Regency Glass Ltd
www.regencyglass.co.uk
www.sparklike.com

Are your windows unleaded?

Tuesday, February 2nd, 2010

Guest post by Roger Hartshorne in response to Martin Randall’s recent post

I agree with all of your comments and sentiments, and congratulations on your new appointment within the GGF. I have read this website over the last 12 months and noted the comments without a response, however I think now is the time to make one or two points.

lead-free-windows

One of the major developments in recent times must be Lead Free Profile. Some system companies have either avoided the change or just chose not to do it. Lead Free petrol was launched to reduce pollution, everyone who buys petrol now buys lead free because its the right thing to do, some systems companies still supply lead stabilised window profiles, why?????. The only reason can be commercial gain for short term profit. Just imagine if you had to put the green skull and crossbones on your adverts for windows and imagine the conversations to explain this to Joe Public.

The systems companies have been guilty of not supplying new products over the last 3 or 4 years due to the constraints of reccession. Innovation has stalled, but this has been fed by the fabricators just wanting to buy cheap. I have met numerous fabricators who know that the system they fabricate is outdated, lead stabilised, restricted in terms of thermal performance, but cheap. This just allows the system companies to avoid expensive change of either tools, raw materials or both. Ultimately, who will lose out?

If you look at other industries then change and improvement is driven by the customer, everyone now accepts that their new fridge has an energy rating, every one accepts that your new fridge is fully recyclable without any nasty gases inside, yet why oh why do some fabricators keep knocking old outdated windows with no energy rating, made with soon to be illegal metal inside? Come on lads rather than moan about the market, look forward and embrace change and help push it forward rather than being dragged along.

Regards
Roger Hartshorne
http://liniar.co.uk/

Worry about old timber windows, not uPVC!

Monday, February 1st, 2010

Guest Post by Martin Randall in response to this comment on a previous post

The timber industry is very active with spin about other materials but it would be best to stick with the facts.

PVC-U, UPVC or PVC does not give off fumes nor does it leach into the ground whether buried or not. PVC-U is a particularly inert material. Once it is manufactured into profile it lasts, and lasts, and lasts. Many of the windows installed in the 1980s by Local Authorities are being replaced with double glazed frames because they were single glazed to save money. Others are being replaced and upgraded so they are more secure or have better insulation, or because the hardware breaks down and is obsolete. But the PVC-U itself just goes on and on.

Early estimates of its lifetime have had to be revised upwards. PVC-U windows will clearly last 35 years with ease, but the material itself looks good for 70 years or more. It wouldn’t surprise anyone if, like concrete, it lasted much longer. The surface gets grubby and fades after a time, but that’s it. It resists burning and self extinguishes in fire. It doesn’t melt in normal fires. When it does burn, at very high temperatures, and long after timber has burned to a crisp, it does give off some fumes. All materials do. Timber for example gives off far more noxious dioxins than PVC-U which gives off just a trace.

The more we recycle the better. It’s just good house keeping. It’s a waste if we don’t, but buried PVC-U is not a hazard or danger to health.

Now if you are concerned about easily leached materials from the surface of window frames in landfill, consider the nasty materials from the coatings of old timber frames. Like PVC-U windows, timber windows can be recycled. They could be dismantled but you try scraping away the paint and breaking down the window into components. Most timber windows aren’t recycled as you can see from the contents of skips all around the country. Most replaced windows going into landfill are not PVC-U, they are timber. If you want to lie awake worried about window materials leaching into our water supplies, worry about old timber windows.

Martin Randall
Fighting Back With Facts
http://www.fightingbackwithfacts.com

Cowboy window installation update

Thursday, January 21st, 2010

In December, I featured a video from a guy concerned the window and door his landlord had fitted to his home was not entirely satisfactory.

At the time a few readers suggested we should wait to see the completed works before commenting.

Well, now you can:

Should I close down my double glazing company?

Monday, January 18th, 2010

should I close down my company

I received the following email from a lady who runs a double glazing company:

I’m a regular reader of your blogs etc, they keep me amused as I open my mail to endless bills and bad debts.

I’m the owner of a small double glazing company. I don’t fabricate windows anymore just sealed units.

This year has been a struggle to say the least and I’m finding it more and more difficult to survive. I kind of took the company over from a friend of mine to start with and sometimes (well most of the times) wished I was a bored housewife again, no, I jest, daytime tv is appauling. Lol

I have gone round in circles for the last year, downsized premises, staff etc and to no avail.

When would you say it’s time to throw the towel in? I figure that if I get the same answer from enough people it might help me make a decision. It’s either that or toss a coin. Lol

I often get people contacting for general advice, but obviously this one is far more important than many of the request I receive. I’d be interested to hear what readers of this website feel, but below are my thoughts:

General Economy

This is clearly the toughest time of the year for our industry, which has been made far worse with the weather we’ve experienced over the past four weeks. I would expect far more companies in our industry to be suffering poor cash flow, and directors up and down the country thinking ‘I’ve had enough!’.

In many respects, it is good for the industry if a few of these companies do pack in, as we’re in an industry with massive over capacity and falling margins. However, in this instance, I have to assume the lady is made of sterner stuff, otherwise she would not have made contact.

The positive news on the economy is that things are picking up, and the coldest weather the UK has experienced for a generation will have a positive effect on double glazing sales as a result. So, I would suggest not panicking at this stage, and try ride it out.

Pricing

I would recommend trying to get out of the price led marketing, and try selling on quality and service.

It is very unusual to see any company in our industry surviving in the long run when they compete at the bottom end of the market. This means looking at the marketing and advertising to ensure the image is right, and the overall company ethos may need to change.

Sealed Units

I don’t know too much about the company, but I would look at the viability of producing sealed units. There’s dozens of manufacturers out there with economies of scale that could supply sealed units at highly competitive rates.

I’d be looking at the overhead currently going into making sealed units, and the material costs. Then I’d be looking at how much it would cost to buy in the equivalent production, and I’m pretty confident that manufacturing low volumes of sealed units would not pay.

Overheads

Even though the lady has mentioned that she has already downsized the business, I’d still be looking at the overhead of the business in detail.

Every company should understand what the break even position is, and ideally scrutinise their monthly management accounts. I’d be recommending trying to create a more flexible sales force and installation department, so as sales increase people can be drafted in, but when things are tough they can be let go. It sounds really tough, but carrying too high an overhead figure through lean months is one of the reasons many companies fail.

I must stress that every company MUST understand their financial situation, and I don’t just mean how much money is in the bank (or otherwise). Financial forecasts should be in place, with sales targets, targets for Gross Profit, Overhead targets, cash flow forecasts and crucially net profit targets. Every job should be costed out prior to installation, and after installation, so lessons can be learned for future trading. For example, is the company selling porches consistently too cheap, and is the profit per day good enough from roofline jobs. It is vital that companies look at the profit per day / overhead recovery per fitting team.

Adminbase software from Ab Initio has an excellent job costing facility. In fact, without looking like I’m promoting another company, I would highly recommend Adminbase to anyone who wants a well run window company.

Sales

It goes without saying that the company has to bring the sales in. I don’t know what marketing / advertising is in place, but I would guess this will need looking at if the situation has got to considering closing down.

Personally, I wouldn’t waste money in traditional media where you are competing with all the price led, low margin installation companies. I’d be tempted to work hard on service levels so more recommendations are generated. Mailshot your existing customers with some special offers. Look at your website. Internet Marketing is the modern day ‘garlic bread’.

Conversion Rates

Are the sales staff converting at the right levels? It might be that they haven’t been supplied with the right tools and knowledge to compete against more proactive competitors, or it might be that they’re just not good enough. Are you getting support from your suppliers on the marketing front? Maybe you need to look at buying frames from a company who help you convert business, and even helps generate you leads?

If your sales team is not converting at more than 50% and selling products at a good margin, then there is lots of room for improvement. You might need to make some tough decisions here.

Conclusion

It might be that things have got to a point where you cannot continue any further. You might need to speak with your suppliers and discuss your situation. They would probably be far happier accepting stage payments for the debt, in the knowledge that you have a plan to turn things around, rather than you leaving them with a bad debt.

I also do not know what the alternatives you have if you were to close the business. What else would you do?

All I would say is that there have been times in the past where I have questioned whether it’s worth continuing. I have always rolled my sleeves up and got stuck in. And, I’m glad I did, because there was light at the end of the tunnel.

Should you throw the towel in?

Well, I wouldn’t, I’d put the hours in, get some good advice and try turn things around.

  • Sponsors

  • image widget
  • image widget
  • image widget
  • image widget
  • image widget
  • image widget
© 2010 Renegade Conservatory Guy