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Archive for the ‘Glass & Glazing’ Category

Why the GGF should learn from the DGCOS

Monday, May 17th, 2010

Whatever you think about the Double Glazing and Conservatory Ombudsman Scheme (DGCOS) you can’t argue that this new organisation has made a big impact in such a short period of time. 

In the last couple of weeks there’s been high profile TV appearances, threats of legal action against the BBC, press releases and articles springing up all over the internet (including on the Energy Saving Trust website) and quite a lot of debate on the GlassTalk website (not all of which is entirely accurate).

It is very welcome news that six representatives of the DGCOS are attending GlassTalk next Thursday at Walton Hall to talk to members of our industry, some of which are confused and sceptical about the scheme (and I include myself as one of those individuals).  I have emailed Tony Pickup and suggested that I am keen to have a chat with him about the scheme to help me overcome some of the concerns I have, and I await his reply.

If the scheme is a genuine attempt to ‘repair the industry’s reputation’ then I would support it.  Why wouldn’t I?

Indeed, although I have concerns about the scheme I feel I must say how impressed I have been with the PR and marketing campaign they have employed.  And I feel the Glass and Glazing Federation (GGF), which my company is now a member of, should recognise and learn lessons from their marketing strategy.

Firstly, employing Nick Ross (the former Watchdog presenter) as the face of the DGCOS is a master stroke.  I’m confident that most consumers will see this as a safe endorsement of the DGCOS by a respected proponent in the battle against rogue traders.

The following video has a strong message for any consumer who is worried about which double glazing company to choose:

The website is well constructed also.  It is easy to navigate, designed to appeal to consumers, and will start ranking on search engines in the long run (although I doubt it is getting much search engine traffic at the moment).

Take a look at the website at www.dgcos.org.uk as it’s very good.  They’re even pushing consumers to fill their details in if they’re looking for a DGCOS accredited installer.  I assume the leads generated are passed to their nearest installer.  As a GGF member, I’m still awaiting the first lead to be passed to me, so this is a sensible move by the DGCOS.

In comparison, the GGF website is stuck in the Twentieth Century:

The GGF website is badly designed, poorly constructed and is doing NOTHING for its members.  Take a look at:

www.ggf.org.uk

Last year, I was invited to sit down with the board members of the GGF to discuss their website and I explained and demonstrated the problems with the existing website and improvements that needed making.  I recommended starting again and rebuilding the whole website in a format that ranks well on search engines, and really sells the benefits of consumers choosing a GGF member.  The ironic thing is the GGF website has a high Page Rank with some quality links to it, and with a bit of work could be top of the search engines for many of the key phrases consumers seach for.  At the moment, the GGF website will get very little traffic in comparison to websites like Conservatory Outlet, Anglian, Conservatory Land, Safestyle etc.

If the GGF website was generating leads, and demonstrating to consumers the benefits of choosing a GGF member, then both the GGF and its members would benefit.

Unfortunately, despite interest at the time (and I accept I was slow at emailing a proposal) nothing came of the meeting I had, and the GGF website has not improved in the meantime.

In light of recent developments, I feel that now is the time for the GGF to stop thinking about it and start acting.  The website needs an overhaul and this means an investment in it.  Without sounding arrogant, I feel I have more knowledge in this area than most in the industry and I offer my services and advice to the GGF if required.  The GGF website has so much untapped potential!

And, in general, the GGF needs to start leading the way in getting the message across to consumers that purchasing new windows, doors and conservatories from reputable companies is a safe and rewarding investment.

Should Northern Ireland have FENSA

Tuesday, March 16th, 2010

I’ve just had a quick chat with Graham Gibson who is the Chairman of the GGF in Ireland.

They’ve been having a meeting today, and discussing whether the Northern Ireland should follow England and Wales, and implement the FENSA scheme.  From what I understand there are mixed views on the subject.

He was asking me what I thought to FENSA and whether I think it has improved standards in England and Wales, and benefitted good quality installation companies.  Should Northern Ireland copy the existing format, leave it alone or improve upon the format?

Graham would be really interested in hearing a range of constructive views on this subject to help them reach a decision.

Govt response to glass prices epetition

Monday, October 26th, 2009

I received an automated email from the Number 10 website, with the Government’s response to the petition about glass prices:

We received a petition asking:

“We the undersigned petition the Prime Minister to to instruct Lord Mandleson to investigate glass pricing activities currently being taken by the dominant glass suppliers to the UK.”

Details of Petition:

“The dominant glass suppliers (all non UK owned) to the UK are planning to significantly increase prices (by up to 50%). This will potentially drive small companies out of business, raising unemployment, and driving up building costs in an already depressed construciton industry. The increases are all of a similar magnitude, and have been anounced in the same period. By these actions the glass manufacturers would appear to be trying to profiteer at others expense during a recession, with the UK tax payer picking up the cost.”

Read the Government’s response

The petition refers to price increases recently announced by glass suppliers and calls for an investigation into whether these may have been co-ordinated in breach of competition law.

Responsibility for promoting effective competition in markets and investigating possible breaches of competition law rests with the relevant competition authorities. In cases primarily concerning enterprises operating in the UK market, the relevant authority would be the Office of Fair Trading (OFT). In cases where the actions of the enterprises has effects in more than three Member States of the European Union, it would generally fall for consideration by the European Commission who may be better placed than the OFT to consider such agreements or conduct.

In recent years, the European Commission has twice investigated cartel activity involving European glass manufacturers and has imposed substantial fines on the relevant enterprises.

Anyone with reason to consider an enterprise, or group of enterprises, is acting in breach of competition law should submit information direct to the relevant competition authority. Guidance on competition law can be found on the OFT website at www.oft.gov.uk

Saint Gobain manufacturing chiefs to represent glass processors at Glasstalk event

Friday, October 23rd, 2009

“We the undersigned petition the Prime Minister to instruct Lord Mandleson to investigate glass pricing activities currently being taken by the dominant glass suppliers to the UK.”

“The dominant glass suppliers (all non UK owned) to the UK are planning to significantly increase prices (by up to 50%). This will potentially drive small companies out of business, raising unemployment, and driving up building costs in an already depressed construction industry. The increases are all of a similar magnitude, and have been announced in the same period. By these actions the glass manufacturers would appear to be trying to profiteer at others expense during a recession, with the UK tax payer picking up the cost.”

This petition was placed on the 10 Downing Street ePetition facility by Steve Sutherland of curtain walling and structural glazing contractor Dortech Architectural. Dortech does not process glass but does install a great deal of it in what are often impressive, large span installations.

News of the rises, stoked by Steve’s petition, prompted outcries from all quarters of the glazing industry, with demands for the manufacturers to be investigated not just for increasing the prices once again apparently arbitrarily, but for collusion in doing so. In other words, Cartel.

The glass producers, whilst not daring to put their heads far above the parapet, muttered that they had little choice, that they would themselves face ruin if they had not responded to huge increases in raw materials, but crucially a significant reduction in manufacturing capacity world-wide, an issue that is to a degree in the hands of the producers anyway.

In a major coup that would not be possible at any other industry event, the glass pricing debate GlassTalk will enjoy a full airing. On The Couch will be none other than Steve Sutherland, the author of the petition, accompanied by independent processor Jeff Hooson, managing director of Custom Glass.

And in a bold move that guests must applaud when they gather at GlassTalk whatever their views, the Managing Director Alan McLenaghan and Marketing Director Derek Dragten of Saint-Gobain Glass UK have agreed to balance the discussions by putting the perspective of the glass manufacturers. Of key importance to the discussion is that Alan McLenaghan is also Vice President of Manufacturing Worldwide for Saint-Gobain Glass and thus able to offer a unique global perspective.

It will be a passionate debate. For Steve Sutherland glass is intrinsic to his business, affecting it in terms of performance, continuity of supply and, of course, price. So when Pilkington, followed in swift succession by the other major glass producers, increased their prices again, by as much as 50% on some products and with little notice, Steve reacted immediately by placing his petition at No. 10. By 8th September 943 people had signed the petition, a not inconsequential number in relation to the specialisation of his proposition. There were – and still are – some very angry people around.

However, whilst the pricing issue – and perhaps how price increases are delivered to the market – must be examined closely, that the big four in the UK are colluding on price must be in considerable doubt given the enormous fines imposed in recently years for being caught with blood on their hands. Anyone that deals with the producers on a regular basis, and particularly in the environs of conference and exhibition halls, will have witnessed the paranoia of the staff and executives of glass manufacturers caused by at the mere thought of being seen in the same room as their competitors. The conspiracy theorists have, nonetheless, had a field day.

GlassTalk is all about participation. And the GlassTalk that takes place in a few days time on the 3rd November at Daresbury Park Hotel, Cheshire, will offer a unique opportunity to comment and be part of a discussion on the most controversial issue to strike the glass and glazing industry this year. And maybe even to shape the future a little.

There are a few places left but they are going fast. Sign up now at www.glasstalk.co.uk.

A Rated Windows problem

Monday, October 12th, 2009

The following images are from a householder who has recently had A Rated Windows installed.

steamy-windows

steamy-windows2

The glass combination is low iron glass, soft coat, argon gas and warm edge spacer. As you can see there is condensation (moisture) appearing on the outer pane of glass, which has started appearing on cold mornings, and clears up within a couple of hours.

The windows previously did not get any moisture appearing externally, when Low E glass was installed.

It says to me that the units are working so effectively that warm air from the inside of a house, is not getting to the outer pane. In other words, the windows are performing extremely well at cutting out heat loss.

But, how does an installation company deal with customers who find this ‘feature’ unacceptable?

On a positive note, the householder has noticed a noticeable difference to the temperature of the home, and a massive difference to the amount of natural light in their rooms.

Stand up and be counted: Sign the ‘Windows Scrappage Scheme’ Petition Now!

Thursday, September 24th, 2009

GGF Press Release

The Glass & Glazing Federation (GGF) has petitioned the government to introduce a scrappage scheme, whereby householders are encouraged to scrap their old poorly insulated windows in return for a £1,000 grant towards the installation of new, professionally installed, energy efficient ones. The petition has been set up through the ePetition Scheme on the Official website of the Prime Minister’s Office at:

http://petitions.number10.gov.uk/windowscrappage

The benefits of this scheme for window manufacturers, suppliers and installers would be increased sales and a reversal in the downward trend in the number of installed windows and doors. Consumers would save £1,000 and enjoy a facelift to their homes, along with lower fuel bills and more energy efficient homes. And the government would benefit from reduced emissions from the existing housing stock, helping it to meet the necessary greenhouse gas emissions targets. The government would also reclaim some of the grant money in VAT.

Sign-the-Windows-Scrappage-

“Energy Efficient Windows (EEWs) have a huge role to play in improving the thermal performance of the existing housing stock,” Nigel Rees, Chief Executive of the GGF, explained. “EEWs can reduce emissions by 10% from dwellings nationally and reduce national domestic energy expenditure by 10%.

“The glass and window industry represents over 100,000 employees. Currently direct sell windows and doors fell by 12% in 2008 and a further 14% in 2009. The forecast is for a further 10% drop in 2010. In 2008 FENSA registered 880,831 installations made up of 3,292,437 windows and 761,054 doors. The GGF strongly believes that the proposals to incentivise the professional installation of new energy efficient windows are the only logical way forward.”

Five hundred signatures are needed to take the petition to the next stage. Given the size of the industry, and the popularity of WERs, the GGF expects the petition to receive many more signatures than that.

Glass prices to be discussed at GlassTalk

Wednesday, September 23rd, 2009

The thorny subject of the recent glass price increases is to be discussed at the forthcoming GlassTalk event.

We’ve invited Steve Sutherland of Dortech to join Paul Godwin ‘on the couch’. Steve is the originator of the petition on the number 10 website, and has strong feelings about the way the four main glass companies have hiked up glass prices during a recession. We are formally inviting representatives from Pilkington, Saint Gobain, and Guardian to join Steve and defend their position.

GlassTalk-panoramic

There is no guarantee that any of the main glass processors will wish to take part, but assuming they do, we’d be interested in hearing what questions you might like Paul Godwin to be asking…

Please submit your questions below

Also, we’ve secured an ‘on the couch’ with Dave Ruzicka from Sash UK, who has strong opinions about the industry, including whether suppliers should be dealing with phoenix companies. And, we’ve also got Chris Ball from MBA Associates, a well known management and recruitment consultant who was worked with many of the biggest names.

There is one other ‘on the couch’ session we are still working on, and if we can pull it off will be a big hit!

We’re already at over 50% full and have the decision makers from the following companies on board:

SIG
Masterframe
GAP
RockDoor
Synseal Extrusions
Ultraframe
Veka
Edgetech
CR Smith
Lister Trade Frames
Sash UK
West Yorkshire Windows
Quickslide
Conservatory Outlet
BBA
Vast PR
RoofWright
John A Wallace Associates
Fab & Fix
White Extrusion Machinery
Consumer Credit Solutions
Stuga
Hegla UK
Ab Initio
McInnes communication
Hazlemere Windows
The Appeal Group
Business Micros
Custom Glass
Clear Thinking Software
Network Veka
Clayton Glass
Hornschuch
Orion Windows
CRC Conservatory Roofs
Select Products
Rigby Associates
Mila Hardware
Windowbase
Rapier Star
Classic Design Conservatories
RoofWright
Clearview
Windowmaker
Oakland Glass
Haffner
SIG – Window Fitters Mate
Absolute Training Solutions
Sliders UK
Midas Code
MBA Associates
Insight Data
Quotatis Ltd
3D Aluminium Plas
The Real Window Quoter
Origin Frames
Connaught Conservatories
GED Integrated Solutions
Fairview Windows

Last time we sold out very quickly, so if you intend joining us at Glasstalk, then you need to book now to avoid disappointment. We’ve set it up for far more networking opportunities this time and feel there will be plenty of opportunities to do business.

To book go to: www.glasstalk.co.uk

Pilkington put glass prices up again!

Wednesday, August 12th, 2009

It appears the rumours were correct and the massive price increases of June 8th were just the first stage of a concerted effort by the major glass suppliers to hike up glass prices (and their margins).

One of my readers sent me a copy of the latest letter as follows:

Further to our previous communications, glass prices continue to be unsustainable. As a result, we will apply increases to the price of glass products supplied by Pilkington in the UK & Ireland, commencing Monday 7th September 2009. Therefore, please be advised that, with effect from that date, price increases will be applied to all deliveries of glass products from Pilkington Building Products UK, as follows:

Stock Glass / Cut Sizes

Pilkington Optifloat™ Clear + 30%
Pilkington Optimirror™ Plus and Pilkington Optimirror™ Protect + 10%
Pilkington Optifloat™ Bronze, Grey and Green + 10%
Pilkington Arctic Blue™ + 10%
Pilkington Optiwhite™ + 10%
Pilkington K Glass™ and Pilkington K Glass™ OW + 10%
Pilkington Optitherm™S4andS4ProT +15%
Pilkington Optilam™ + 10%
Pilkington Optilam™ Texture + 10%
Pilkington Optiphon™ + 10%
Pilkington Texture Glass, Pilkington Horticultural and Pilkington Galleria™ +5%
Pilkington Suncool™ and Pilkington Eclipse Advantage™ +5%
Pilkington Activ™ Clear, Pilkington Activ™ Blue and Pilkington Activ™ Neutral + 10%
Pilkington Optifloat™ Satin, Pilkington Oriel™ and Pilkington Oriel™ Texture + 10%
Pilkington Pyroshield™ Texture and Pilkington Pyroshield™ Safety Texture + 20%
Pilkington Pyroshield™ Clear and Pilkington Pyroshield™ Safety Clear + 20%
Pilkington Pyrostop™, Pilkington Pyrodur™ and Pilkington Pyrodur™ Plus Nil

Processed Glass

The following price increases will apply to all orders received on or after Monday 7th September 2009.

All Pilkington single toughened glass + 10%
Pilkington Insulight™ and Pilkington energiKare™ insulating glass units + 10%
Pilkington Cervoglass™ insulating glass units + 10%
All glass processing e.g. edgeworking, drilling, bevelling, mitring, etc… + 5%

May I take this opportunity to thank you for your valued custom.

Considering the fact that most people in the industry sat back and allowed it last time, you can’t really blame them for doing it. I mean, we didn’t even get 1000 people signing the Downing Street Petition – an industry with thousands of employees.

Personally, I found David Pinder’s comments in the video produced by the Glazine stating Pilkington’s position with the previous price increases, and the Down Street petition quite interesting:

Steve Sutherland, of Dortech (the originator of the petition) gave his reaction to the video on the Glazine which summed up the industry’s frustration (read it here).

I’d be keen to hear what Steve (and everyone else) has to say about the latest price increases. Is it justified? Or is it more evidence of a glass cartel flexing it’s muscles yet again?

Disappointing response to Glass Petition

Tuesday, June 23rd, 2009

I just received the following email from Steve Sutherland from Dortech, the guy who started the glass petition:

First of all a big thank you for supporting this petition. The petition now has more than 500 signatures and I am pleased to say that Glass wire news has now also publicised the petition.

There are 4,760 petitions registered on the downing street web site, and our petition is now in the top 200 – still some way to go, but never the less, it is developing nicely. If you have not signed up to the petition, can I ask you to reconsider doing so, and if you can encourage others to also sign up, it would be very much appreciated.

Thank you once again for your support, hopefully we can get the message over to the dominant glass suppliers that they cannot ignore their direct and indirect customers and that they are not immune to the market forces that we all have to deal with. Announcing, price increases of up to 50% on their products, in the current market will have a detrimental effect not only on independent businesses but also on the entire market.

Personally, I think the response is disappointing.

On this site, 90% of people have agreed that an illegal glass cartel is still operating in this industry, despite being recently fined by the European Commission.

How many people work in the double glazing industry? There must be tens of thousands of people associated with the industry in some way, and the actions of the major glass suppliers will have a negative impact on us all.

There really should be thousands of people signing the petition, not hundreds. There can only be two reasons for the small number of signatures:

Firstly, apathy has set in, and people can’t be bothered. In which case then the glass suppliers get their way, and as an industry we deserve to be bullied like this.

Or secondly, people don’t know about the petition. If this is the case, then I recommend all my readers to tell their work colleagues about the petition. Send them an email explaining the problem, and give them the following link:

http://petitions.number10.gov.uk/Glass-prices/

Thank You

Buy glass from the Far East, says Charles Greensmith

Tuesday, June 9th, 2009

For years the major glass producers have exploited their dominance and power in the market, to force through unsustainable, unnecessary and unjustified glass price increases. Price increases that have a damaging effect on us all!

As a manufacturer ourselves, GAP together with sister company Rockdoor, manufacture thousands of sealed units for our panel and composite doors each and every week, to customers across the UK and Ireland.

Just over 2 years ago now we reached a pivotal moment in our groups history. We were presented with yet another increase from Pilkington under the cover of ‘Energy Surcharge’ which we led us into a major decision. We either passed the increase from Pilkington onto our customers, or we looked for a different solution, a solution which would enable us not to pass on an increase.

We reached the decision to find an alternative source as we felt the situation with Pilkington had become untenable. Although their product quality was not in question, their pricing policy was.

Our alternative source took us to the Far-East, to the largest producer of patterned glass in the world. We have in times gone by seen similar copies of Pilkington Patterned Glass, but never were we satisfied that the quality was the same, until now.

The patterns produced for us are extremely close to the original, whatsmore; they are made using very high quality Low Iron glass which results in a far shaper finish with no green tint. The glass is also easy to work with whilst being extremely strong and robust.

Following several quality inspection visits back to the Far-East and substantial investments in glass rollers, we now have exclusive distribution rights to import Partnered Glass to the UK. We would be happy for other glass users in the industry to benefit from this, and to vote with their feet rather than accepting another unnecessary increase.

Please feel to download our Cosmopolitan Door Panel Brochure, on page 37 you will see just how close our designs are to the original. https://www.gap.uk.com/file/cosmopolitan-brochure.pdf

Please feel free to call me personally to discuss potentially huge cost savings.

Best regards

Charles Greensmith
GAP HEAD OFFICE
Partnership Way
Shadsworth Business Park
Blackburn
BB1 2QP

T: 01254 682 888
E: charles@gap.uk.com
W: www.gap.uk.com

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