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Archive for the ‘Economy’ Category

Should I close down my double glazing company?

Monday, January 18th, 2010

should I close down my company

I received the following email from a lady who runs a double glazing company:

I’m a regular reader of your blogs etc, they keep me amused as I open my mail to endless bills and bad debts.

I’m the owner of a small double glazing company. I don’t fabricate windows anymore just sealed units.

This year has been a struggle to say the least and I’m finding it more and more difficult to survive. I kind of took the company over from a friend of mine to start with and sometimes (well most of the times) wished I was a bored housewife again, no, I jest, daytime tv is appauling. Lol

I have gone round in circles for the last year, downsized premises, staff etc and to no avail.

When would you say it’s time to throw the towel in? I figure that if I get the same answer from enough people it might help me make a decision. It’s either that or toss a coin. Lol

I often get people contacting for general advice, but obviously this one is far more important than many of the request I receive. I’d be interested to hear what readers of this website feel, but below are my thoughts:

General Economy

This is clearly the toughest time of the year for our industry, which has been made far worse with the weather we’ve experienced over the past four weeks. I would expect far more companies in our industry to be suffering poor cash flow, and directors up and down the country thinking ‘I’ve had enough!’.

In many respects, it is good for the industry if a few of these companies do pack in, as we’re in an industry with massive over capacity and falling margins. However, in this instance, I have to assume the lady is made of sterner stuff, otherwise she would not have made contact.

The positive news on the economy is that things are picking up, and the coldest weather the UK has experienced for a generation will have a positive effect on double glazing sales as a result. So, I would suggest not panicking at this stage, and try ride it out.

Pricing

I would recommend trying to get out of the price led marketing, and try selling on quality and service.

It is very unusual to see any company in our industry surviving in the long run when they compete at the bottom end of the market. This means looking at the marketing and advertising to ensure the image is right, and the overall company ethos may need to change.

Sealed Units

I don’t know too much about the company, but I would look at the viability of producing sealed units. There’s dozens of manufacturers out there with economies of scale that could supply sealed units at highly competitive rates.

I’d be looking at the overhead currently going into making sealed units, and the material costs. Then I’d be looking at how much it would cost to buy in the equivalent production, and I’m pretty confident that manufacturing low volumes of sealed units would not pay.

Overheads

Even though the lady has mentioned that she has already downsized the business, I’d still be looking at the overhead of the business in detail.

Every company should understand what the break even position is, and ideally scrutinise their monthly management accounts. I’d be recommending trying to create a more flexible sales force and installation department, so as sales increase people can be drafted in, but when things are tough they can be let go. It sounds really tough, but carrying too high an overhead figure through lean months is one of the reasons many companies fail.

I must stress that every company MUST understand their financial situation, and I don’t just mean how much money is in the bank (or otherwise). Financial forecasts should be in place, with sales targets, targets for Gross Profit, Overhead targets, cash flow forecasts and crucially net profit targets. Every job should be costed out prior to installation, and after installation, so lessons can be learned for future trading. For example, is the company selling porches consistently too cheap, and is the profit per day good enough from roofline jobs. It is vital that companies look at the profit per day / overhead recovery per fitting team.

Adminbase software from Ab Initio has an excellent job costing facility. In fact, without looking like I’m promoting another company, I would highly recommend Adminbase to anyone who wants a well run window company.

Sales

It goes without saying that the company has to bring the sales in. I don’t know what marketing / advertising is in place, but I would guess this will need looking at if the situation has got to considering closing down.

Personally, I wouldn’t waste money in traditional media where you are competing with all the price led, low margin installation companies. I’d be tempted to work hard on service levels so more recommendations are generated. Mailshot your existing customers with some special offers. Look at your website. Internet Marketing is the modern day ‘garlic bread’.

Conversion Rates

Are the sales staff converting at the right levels? It might be that they haven’t been supplied with the right tools and knowledge to compete against more proactive competitors, or it might be that they’re just not good enough. Are you getting support from your suppliers on the marketing front? Maybe you need to look at buying frames from a company who help you convert business, and even helps generate you leads?

If your sales team is not converting at more than 50% and selling products at a good margin, then there is lots of room for improvement. You might need to make some tough decisions here.

Conclusion

It might be that things have got to a point where you cannot continue any further. You might need to speak with your suppliers and discuss your situation. They would probably be far happier accepting stage payments for the debt, in the knowledge that you have a plan to turn things around, rather than you leaving them with a bad debt.

I also do not know what the alternatives you have if you were to close the business. What else would you do?

All I would say is that there have been times in the past where I have questioned whether it’s worth continuing. I have always rolled my sleeves up and got stuck in. And, I’m glad I did, because there was light at the end of the tunnel.

Should you throw the towel in?

Well, I wouldn’t, I’d put the hours in, get some good advice and try turn things around.

Updated insolvency figures from Double Glazing Forum

Wednesday, November 25th, 2009

Guest post by James from Double Glazing Forum

Many thanks to both Goronwy Jones and the RCG for both picking up, and questioning the figures I’ve been posting over on the Double Glazing Forum on liquidation.

I’ve been getting these figures from the London Gazette – which is, to my knowledge, the only official publication that contains all notices of bankruptcy orders in the UK, and have been putting them straight up onto the site from the data provided.

I’ve found that some of the duplicates are down to the difficulty in collected data for a specific industry – more on this below. In addition, having gone through the data, there have been occasions where a company name appears with a different company number. I don’t know the reason for this, and have not been able to clarify. Ultimately though the duplicated figures appearing on the site are down to my own carelessness rather than any attempt to deceive, and although there are several possible explanations of how the duplicates came to be (see below), there isn’t one definite answer.

To correct the data set, I’ve gone through and filtered out duplicates on the site, and from now on will be cross referencing that with the latest month’s figures, keeping only the earliest mention of insolvency that I find.

Here is the corrected version of a graph RCG put up at http://renegadeconservatoryguy.co.uk/tag/double-glazing-forum/ in early October. You’ll see that whilst the figures themselves are off (for example, the corrected figure for May 2009 is 267, not 321 as I incorrectly printed) the trend remains the same, and lags behind consumer confidence.

dgf1

The same lag appears when you check against consumer spending (both consumer confidence and consumer spending data downloaded from Nationwide.

dgf2

Originally, the list over at the DGF wasn’t intended to give an overview of change through time in regard to insolvencies, but rather serve as a resource for people who are concerned that they may have issued a deposit to a company that has gone into insolvency, or people who worry that they have had work done under warrantee by a company that has gone into liquidation.

As time moves forward and I have more data, I hope that people will be able to use the DGF list to check that a company they are considering for a quote have not experienced bankruptcy in their recent past – companies moving in and out of receivership is one potential reason for the duplicates in my data, and is something that some people may want to know about a company they are planning to get a quote from.

As a final use for the data I hoped that in some cases there would be evidence of so-called Phoenix Companies – information that would be of use to homeowners as they researched firms – and in some cases there is indeed mention of individuals’ new ventures, though unfortunately anyone really mischievous would not necessarily show up here.

There are of course some limitations to the data I get. For one, I am only interested in companies in a specific industry, and filtering these companies out of the larger set of data (i.e. ‘just double glazing firms’ from ‘all firms’) can only be done to a certain degree of accuracy (when they have Windows in their business title it helps…).

Regarding the inaccuracy of my own past data, I think there may have been issue with this filtering (because a company moving through the stages of receivership has the potential to be added to my data more than once as more information is made public by the receiver) and also, when there is longer time gaps between the duplicate entries, because of entry and then re-entry into bankruptcy.

I hope that from now on the data will be a more accurate representation of what’s going on, and that it can serve as a useful resource for as many people as possible.

To view the updated figures visit:

http://www.double-glazing-forum.com/bankrupt-double-glazing-companies.aspx

10 Reasons to be optimistic about the future

Sunday, November 8th, 2009

I thought I’d put in words why I feel we’re in a unique position right now which is unlike any other time I’ve experienced running a uPVC window and conservatory company.

We’re at a turning point where I believe that well positioned, financially sound, forward thinking companies in our industry are in a great position to strengthen their position, grow sales and make profits in the coming years. I’m focussing my thoughts on installation companies and fabricators in the residential uPVC sector, although my thinking can also apply to associated companies.

1. Downturn levelling out for uPVC industry

Over the last two years the market for uPVC windows, doors and conservatories has contracted dramatically. In fact, since 2003/2004 our industry has been in continual decline.

The latest research suggests that this downward trend will continue in 2010, but at a far slower rate, levelling off in 2011 and maybe even growth returning in 2012. For any company that has maintained sales, or even grown their sales, during a time when the market has been shrinking so dramatically, will find a levelling off period feel like a real growth spurt. Imagine your company has grown sales over the last two years at 5% per year, when the market as a whole has declined 20% each year. If the market stabilises, then such a company would find 25% growth reasonably easy by comparison.

2. End of Recession

The UK has been in recession for 6 consecutive quarters. The Bank of England has recently pumped a further £25bn into the economy to help bring us out of recession. France and Germany exited recession in the second quarter, and the US came out of recession in the third quarter. It was a surprise that the UK did not return to growth in the third quarter, so it seems likely that the UK will follow the other major economies in Q4.

recession graph uk

I appreciate that it may seem tough right now, but with the media now talking about recovery, rather than talking about recession (or even depression) then I feel that gradually confidence will return. People buy our products when they feel confident about the future, particularly conservatories. As people start to feel more confident about the economy and their own position in it, then they are more likely to choose to purchase big ticket items.

3. Housing market picking up

The latest surveys from the Halifax and the Nationwide suggest that house prices have virtually recovered to the rates they were at 12 months ago.

house prices graph uk

I appreciate many experts are talking about houses prices going back down, but with fewer houses being built over the last few years, and the population increasing, there’s still an undersupply of housing.

I believe that we’ve seen the end of house price declines, and although we may not see growth like we have in the past, we will see growth nevertheless. Our industry relies on the movements in the housing market. As people move home, they either make improvements to increase their chances of a sale, or they make improvements to their new home after they’ve purchased.

The Home Information Packs will have improved demand for energy efficient windows and doors, and as more houses are bought and sold, then demand for windows and doors will increase.

Also, as house prices increase, then conservatories become a more sensible investment. As house prices are falling, then consumers could look unfavourably upon making investments in further extensions to their home. But, as house prices increase then people will feel more confident that a conservatory is a more sensible investment.

4. Mortgages / Interest Rates

People on variable rate mortgages have never had it so good. Even though you could argue that the banks are taking advantage of the low interest rates, and not passing the rates on to mortgages, I still feel that mortgage rates are at very low levels compared to recent history.

If the banks free up more capital, and relax their lending policy and if the interest rates stay at 0.5% for a sustained period then more mortgages will be granted. This will have a positive effect on house prices, and encourage people to remortgage to fund home improvements.

5. Lots of weaker competitors have disappeared

Although the number of fabricators and installers ceasing to trade so far in this recession has been lower than many people thought, I have certainly seen a number of my competitors go bust.

I have noticed that mostly the less professional, low price retailers have struggled and disappeared. Sure, many of these companies have phoenixed but often in a smaller way which will have less impact on the more professional survivors.

Now is a time to take market share!

6. Global warming / Climate Change

Whether you believe global warming and climate change is happening, I hate to say that this potential catastrophe is a short term opportunity for window companies.

polarbear

Some installers are taking this opportunity by the horns and successfully promoting energy efficient windows in a big way. With carbon emissions high on the global agenda and the current high cost of fuel, we are all looking for ways to make our homes more energy efficient. The more the industry gets together and pushes the energy saving message and lower fuel bills, then the more windows we will all sell.

7. Government Intervention

If the world is to fully tackle climate change, then Government intervention has to happen at some point.

In November 2008, the Government passed the Climate Change Act which set a legally binding target for the United Kingdom to reduce greenhouse gas, emissions by 80% compared to 1990 levels by 2050, with an interim target of 26% by 2020 (which has subsequently been increased to 34%).

Transport consistently grabs the headlines on climate change emissions but buildings pour out about half of the UK’s CO2 – 30% from homes, 20% from commercial buildings.

It is generally recognised that if you live in a single glazed house and install Energy Efficient Windows you could reduce the energy you use by 0.30 tonnes (or 18%) per year. The Government cannot just assume consumers will take the decision to install the latest in energy rated windows, or loft insulation, or any other energy saving product.

Government intervention has to happen at some point, whether through reduced VAT, a window scrappage scheme, grants or creating legal requirements for upgrading our homes, and when this happens our industry will be well positioned to benefit.

8. Timber Too Expensive

We can argue all day long about the environmental credentials of both PVC-U and timber windows. There are strong opinions from both sides.

But, one thing cannot be argued about. Good quality timber windows are out of the financial reach of the vast majority of homeowners. Whereas good quality uPVC windows are very affordable. This isn’t going to change, and with more foil options, better hardware, and more energy efficient uPVC options available, I believe that uPVC is ready to fight back!

saveatreebuyupvc

Save a tree, buy uPVC!

9. Replacing the Replacements

It doesn’t take a genius to point out that most houses now have uPVC windows these days – just drive down most housing estates in the UK and it’s perfectly clear.

The challenge now is to ‘replace the replacements’ and I believe this emerging market is gathering pace. Conservatory Outlet now sends all post consumer replacement uPVC windows off for recycling, and the numbers of frames we’re getting back from dealers is amazing (100-200 frames per week). Lister trade Frames recently pointed out that consumers are replacing relatively recent uPVC installations, so they can benefit from better designs and more energy efficient windows.

listertradeframesrecycling

Let’s face it, many of the uPVC windows and doors installed in the 1980’s and 1990’s was badly sold. As installation companies start replacing more uPVC windows, then the natural spirit of ‘Keeping Up With The Jones’ will gather pace.

10. Still a very big market!

Finally, I just want to point out that despite the fact that the double glazing and conservatory market has shrunk dramatically, it’s still a very, very big industry.

There’s loads of profitable work out there to be had.

You just need to know how to find it!

Less glazing bankruptcies than previously thought

Monday, November 2nd, 2009

Goronwy Jones from WindowMaker sent me an email in response to a previous post about the increasing numbers of companies in our industry failing due to the recession and saturation in the market.

Following your coverage of http://www.double-glazing-forum.com/bankrupt-double-glazing-companies.aspx, I’m now using www.changedetection.com to receive alerts whenever the page changes. It’s depressing to see approx. 2,300 entries for the past 12 months, i.e. approx. one quarter of the 9,000+ companies that Fensa claims as members.

I copied/pasted the companies to Excel and sorted by name. I was surprised to find some names appearing 2x, 3x or even 4x. Maybe the bankruptcies are not quite as bad as the Anglian/Everest/Safestyle/Zenith website indicates?!

The list from A to D is below, so you can see the extent of multiple counting:

[Please note - since I added this post, I have been contacted by a couple of people complaining about their names being on this website, so I have removed all names to avoid any further offence being caused].

There is no doubt that the trend of double glazing companies going bust, and often reforming, has been gradually getting worse. But, clearly not as bad as the Double Glazing Forum statistics may suggest.

(Sorry if I created alarm with the previous post…)

Double Glazing Subsidy Scheme launched (in Holland)

Wednesday, October 28th, 2009

I found the following article on a Dutch Ministry of Housing website:

The temporary scheme to subsidise the installation of double glazing will begin on 1 October 2009 and will be retroactive to 1 July 2009. Owner-occupiers and homeowners associations (vereniging van eigenaren, VvE) can apply for a voucher giving a discount of €35 per square metre of double glazing, up to a maximum of €1,100 per home (including VAT). The voucher is also available to homeowners who installed double glazing between 1 July 2009 and 1 October 2009. Information about the terms and conditions and voucher application can be found at www.meermetminder.nl.

Organised by the Ministry of Housing, Communities and Integration (WWI), the double glazing subsidy scheme applies to homes built and ready for sale before 1995. The scheme covers the installation of double glazing with a heat loss rate (’U-value’) of 1.60 W/m2.K or lower. With this U-value, the double glazing is at least of comparable quality as ‘HR+ glass’. Another condition of the scheme is that at least five square metres of glass must be installed. The glass must be installed according to the Netherlands Code of Practice (Nederlandse Praktijkrichtlijn, NPR) 3577. The glazier can provide the owner with the necessary information.

Voucher system
The scheme involves a voucher system. Starting on 1 October 2009, owner-occupiers and homeowners associations will be able to apply for a double glazing voucher online (www.meermetminder.nl). The voucher should be given to the glazier who will then give the corresponding discount on the final invoice to be paid by the client. The glazier can then declare the voucher in an expenses claim submitted to the government agency SenterNovem starting on 2 November 2009.

Owner-occupiers and homeowners associations that installed double glazing between 1 July 2009 and 1 October 2009 are also eligible for the subsidy. First of all, however, they have to apply for a voucher that corresponds to the actual number of square metres of double glazing installed. The voucher can then be given to the glazier who will deduct the discount from the invoice.

Applications
Applications for vouchers can be submitted online starting at 9 a.m. on 1 October 2009. Before they can submit an application, applicants must have a DigiD code (available from www.digid.nl). The vouchers issued are valid for a limited period, which encourages applicants and glaziers to act quickly. This subsidy scheme is one of the measures introduced to counter the effects of the credit crunch, and WWI is making available a budget of €45 million to finance the scheme. This amount is expected to be sufficient to pay for the installation of double glazing in approximately 65,000 homes. The scheme will work on a first come, first served basis and will continue until 31 December 2010 unless the budget runs out earlier. An announcement will be made on the Meer met Minder (More with Less) website if and when the budget ceiling is reached.

Latest Google trends for conservatories and double glazing

Sunday, October 25th, 2009

I like to keep my eye on the ‘Google trends’ application to see the search volume for a number of key search terms. ‘Conservatories’ and ‘Double Glazing’ are the real biggies for companies trying to generate traffic for their websites.

What has been clear in the industry, and is highlighted using this application, is that 2003/2004 was the peak for our industry and it’s been downhill ever since. When you consider that overall search traffic in the UK has increased over the years, the following graph showing the search traffic trend for conservatories, double glazing and uPVC windows has not been positive.

googletrends1

Although, I do not invest in market reports, I assume the data supplied by Palmer Market Research and D&G Consulting will show a similar trend for sales volumes and the effect it has had on our industry.

The biggest decline seems to have been for people searching for ‘conservatories‘, as the following screenshot shows:

conservatoriestrends

When you look at the past 12 months, though, the signs are a bit more positive I feel. Hopefully, things are bottoming out. There’s bound to be the usual dip in interest over the next 2 months as potential customers stop thinking about the products we sell, and start thinking about Christmas. (God – I hate Christmas!)

It is clear to me from these results that stability has returned:

trends2

I think it is too much to expect any growth in interest next year, but stability would be nice as the industry consolidates from the aftermath of a recession and saturation in the conservatory, window and door market.

Stand up and be counted: Sign the ‘Windows Scrappage Scheme’ Petition Now!

Thursday, September 24th, 2009

GGF Press Release

The Glass & Glazing Federation (GGF) has petitioned the government to introduce a scrappage scheme, whereby householders are encouraged to scrap their old poorly insulated windows in return for a £1,000 grant towards the installation of new, professionally installed, energy efficient ones. The petition has been set up through the ePetition Scheme on the Official website of the Prime Minister’s Office at:

http://petitions.number10.gov.uk/windowscrappage

The benefits of this scheme for window manufacturers, suppliers and installers would be increased sales and a reversal in the downward trend in the number of installed windows and doors. Consumers would save £1,000 and enjoy a facelift to their homes, along with lower fuel bills and more energy efficient homes. And the government would benefit from reduced emissions from the existing housing stock, helping it to meet the necessary greenhouse gas emissions targets. The government would also reclaim some of the grant money in VAT.

Sign-the-Windows-Scrappage-

“Energy Efficient Windows (EEWs) have a huge role to play in improving the thermal performance of the existing housing stock,” Nigel Rees, Chief Executive of the GGF, explained. “EEWs can reduce emissions by 10% from dwellings nationally and reduce national domestic energy expenditure by 10%.

“The glass and window industry represents over 100,000 employees. Currently direct sell windows and doors fell by 12% in 2008 and a further 14% in 2009. The forecast is for a further 10% drop in 2010. In 2008 FENSA registered 880,831 installations made up of 3,292,437 windows and 761,054 doors. The GGF strongly believes that the proposals to incentivise the professional installation of new energy efficient windows are the only logical way forward.”

Five hundred signatures are needed to take the petition to the next stage. Given the size of the industry, and the popularity of WERs, the GGF expects the petition to receive many more signatures than that.

Interview with Adrian Brittain from ADE2Z

Tuesday, September 8th, 2009

Adrian used to be the IT Manager for Select Windows in Maldon, Essex until they went into liquidation in February this year. Out of work, he decided to design an IT software solution to help get over the very causes of Window Industry Corporate failure.

Adrian-Brittain

Here is his story:

What is your background in the industry?

My enrolment into the world of upvc windows/doors came before I legitimately worked for a window company. This was because my brother and I did D.I.Y/Building work outside of our normal day jobs. At the time, about 1984/5, I was working in electronics as a production engineer. At weekends, I would be rewiring houses, plumbing, building etc. Anything to bring in that extra cash. My brother was buying upvc windows from a fitter who worked for Staybrite Windows – then, a huge company in Coventry – and I would help him fit them. We were soon being asked to fit Jobs for builders who had too much work on. (more…)

Glazing companies going bust increases

Tuesday, September 1st, 2009

There’s an interesting resource on the Double Glazing Forum website which lists the number of companies in our industry going bankrupt each month. It’s a bit depressing scanning through the companies on the list.

I’m not for vouching for the accuracy of the numbers of companies being listed as I’m not sure how the people who run the website collate the information. However, I couldn’t help adding up the numbers of companies listed on a monthly basis and creating a quick spreadsheet.

The results are as follows:

doubleglazingbust

I must admit I’m surprised at how bad it seems to have got this year. You expect an increase of bankruptcies in December, January and February but normally trading picks up for the rest of the year.

If the information is correct then the above graph is pretty depressing all around.

(Coincidently, in July, Phoenix Window Services Limited ceased trading).

The demise of Advantage

Wednesday, June 17th, 2009

Sir,

I must write in response to the comments made by “The Glazine” dated 16th June, regarding the demise of Advantage Trade Supplies Limited”.

You reported that ‘the collapse of the company had its roots in the credit crunch’.

Sir, if the roots of Advantage’s demise were in the credit crunch it must have started far earlier that most of us can remember!

What many of us probably can remember is the demise of the similarly named Advantage Windows and Conservatories Limited, in 2008. Those of us with slightly longer memories will also remember the demise of Ian Moran’s previous incarnation; Adelphi Window Systems Limited.

You also reported that “Rehau withdrew its services – effectively removing half of the company’s business”.

I surely cannot stand alone in pointing out that these facts are very much related.

Long suffering Rehau had enjoyed the profits of earlier years when Adelphi was busy undercutting the market to establish itself as a low cost supplier. This was at a time (late 80’s to early 90’s) when there was some scope for some cutting. Despite this the company undersold itself to the extent that in 2002 it had to “restructure” (a term much abused in these situations) for the first time. It wouldn’t be the last time however as when Advantage Windows and Conservatories emerged, free of the obligations to many of Adelphi’s hard working suppliers, it continued the low cost strategy that would ultimately destroy it and its descendants.

Rehau took some pain in 2002 with the fall of Adelphi and again in 2008 as one Advantage was “restructured” into another. The advantage being only to Ian Moran however as yet again the suppliers who had serviced the company were left with debts and in many cases no prospect of making the money back.

It should be no surprise then that Rehau took a firmer line this time around. Indeed as most of the business that Advantage lost was readily taken up by other Rehau manufacturers they may perhaps now be wondering why they hadn’t taken this stance previously.

I am led to understand that Moran is now a “broken man”. Any empathy is short lived as I consider that as the demise of Advantage Trade Supplies was underway and Spectus jumped in where Rehau exited, Moran and his side kick Danny Hague were busy sending out letters to customers offering even lower prices!

Sir, the world wide recession or other macro economic condition is far from the reason for the demise of Advantage, Select or any other low-price oriented business. We can perhaps hope that as these companies fail in such conditions, they are starved of the support that they might have otherwise have engineered from suppliers.

Yours faithfully,

Ian Longbottom
Director
Sliders (UK) Limited

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